Volkswagen, Audi, and Porsche have reached Settlements involving 3.0-liter Volkswagen, Audi and Porsche diesel vehicles with the United States Department of Justice (“DOJ”) on behalf of the Environmental Protection Agency (“EPA”), the California Air Resources Board (“CARB”), the California Attorney General, the Federal Trade Commission and current 3.0-liter vehicle owners/lessees and certain former owners/lessees.
Under the Settlements, Volkswagen has agreed to:
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Enter a Vehicle Identification Number (“VIN”) to determine if a vehicle is included in the 3.0L Settlements.
A VIN is the unique identification number for a vehicle and contains 17 alphanumeric characters. It may be found on the state vehicle registration, vehicle insurance card or on the vehicle itself - either on the driver's side dashboard at the bottom of the windshield or on the driver's side door jamb. The VIN will not include the letter 'i' or the letter 'o' but may include the number '1' or the number '0'.
The VIN entered is not covered under the scope of the 3.0L Settlements. For a list of included vehicles that may be eligible please see the FAQ section of this website.
The VIN entered is included in the terms of the 3.0L Settlements, and you may be able to participate.
To learn more about the specific benefits that may be available to you, please access the Online Claims Portal. You can also find the information detailed in the Court Documents section of this website, including all exclusions that will apply. Proof of eligibility will be required.
Once a court-approved settlement launches in Canada, the handling of cross-border vehicles will be addressed. At this time, the Canadian settlement for 3.0L diesel vehicles sold in Canada is pending court approval with hearings scheduled in April 2018. If that settlement is approved, and Canadian-registered vehicles purchased in the U.S. are, therefore, not covered in Canada, Volkswagen anticipates opening the U.S. claims process to certain owners of eligible 3.0L VW, Audi and Porsche diesel vehicles that were purchased in the U.S. but are ineligible to participate in the U.S. 3.0L settlement because their vehicle was registered in Canada between September 18, 2015 and January 31, 2017. Further updates will be available following the court approval hearings in April 2018.
You may be eligible for relief if:
The following persons are not eligible for relief:
You may register at the claims portal available at https://claims.vwgoa.com/ and follow the instructions to determine eligibility.
Owners and lessees of the affected vehicles will have the following options:
Generation One. Eligible current owners and lessees of Generation One Eligible Vehicles have the option of either:
Generation Two. Current owners and lessees of Generation Two Eligible Vehicles will be able to sign up for an Emissions Compliant Recall modification. The modification is currently available for all Generation 2 vehicles. The Generation Two Emissions Compliant Recall modification for these vehicles will return the affected vehicles to the EPA Tier 2/Bin 5 exhaust emissions standard – the tailpipe emissions standard to which the vehicles were originally certified.
The Emissions Compliant Recall will be accompanied by an Emissions Compliant Repair Payment. Before approval of the ECR by EPA and CARB, all Class Members with Generation Two Vehicles had the option to receive half of their Emissions Compliant Repair Payment and then receive the balance of the payment upon receipt of the Emissions Compliant Repair. Now that the Emissions Compliant Repair is available, you will receive the Emissions Complaint Repair Payment upon completion of an Emissions Compliant Repair to your vehicle and Volkswagen’s approval of your claim, which you can file here.
Volkswagen, Audi, and Porsche expect there to be a practical engineering solution for the Generation Two cars that will bring the Generation Two vehicles into full compliance with the exhaust emissions standards to which the cars were originally certified to EPA and CARB. If Volkswagen is unable to perform emissions modifications that meet Certified Exhaust Emission Standards, then Volkswagen will offer to buy back, permit a trade-in, or terminate the leases of eligible Generation Two 3.0-Liter TDI vehicles and may also seek approval to offer an emissions modification to substantially reduce emissions.
Yes, military serving overseas or government personnel on assignment overseas can participate in the Settlements, even if their vehicles are located overseas. To determine if your vehicle is eligible, please use the Vehicle Look-Up section of this website. If your vehicle is eligible, you can begin the online registration process through the Online Portal. For questions on how transactions will take place in your circumstances, contact Volkswagen at 1-844-98-CLAIM.
Military serving overseas or government personnel on assignment overseas are not responsible for the payments associated with shipping their cars back to the United States. If you register through the claims process, Volkswagen will coordinate with you to arrange for your Buyback/Trade-In/Early Lease Termination, Emissions Compliant Repair, or Approved Emissions Modification of your vehicle.
Yes, consumers in Hawaii and Alaska can participate in the Settlements and will have the same choice in remedies as other consumers. Volkswagen will work with you to complete the Buyback/Trade-In/Early Lease Termination, Emissions Compliant Repair, or Approved Emissions Modification of your vehicle.
If you owned an eligible vehicle on September 18, 2015 or November 2, 2015 and sold it before January 31, 2017, you may be eligible to participate as an Eligible Former Owner.
If you fall into this category, you must have registered online or by mail by May 1, 2017 to claim benefits under the Settlements. You also must have submitted a complete claim with any required documentation by July 17, 2017.
If you had an active lease of an eligible vehicle from Volkswagen Credit, Inc., Audi Financial Services or Porsche Financial Services, Inc. on September 18, 2015 or November 2, 2015, you may be eligible to participate. If you fall into this category, you must have submitted a complete claim with any required documentation by July 17, 2017.
If your otherwise Eligible Generation One Vehicle is or was declared a total loss and transferred to your insurance company or otherwise permanently removed from commerce, your eligibility for benefits under the Class Action Settlement depends on when the vehicle became totaled.
If you owned an Eligible Vehicle that was totaled after September 18, 2015 but before January 31, 2017, and if the title was transferred to an insurance company or otherwise permanently removed from commerce, you may be eligible for benefits as an Eligible Former Owner.
If your vehicle is totaled after January 31, 2017, you may be eligible to receive some benefits, but you will not be eligible for the full Buyback amount or Trade-In credit, or an Approved Emissions Modification.
Keep in mind that if you tender a claim to your insurance company for an inoperable or totaled but otherwise Eligible Vehicle, you may wish to consider whether the insurance company will pay you benefits equivalent to those offered under the Class Action Settlement before surrendering your vehicle. You may want to consider repairing your vehicle.
Your vehicle does not need to be currently registered to be eligible. In order for the vehicle to be eligible, it must have been registered in the U.S. at some point between September 18, 2015 and January 1, 2017, but the registration need not have been in your name. In order for you to be eligible, you must have registered the vehicle in your name at some point after September 18, 2015.
If you are a non-Volkswagen Dealer in the United States or its territories, you may provide a title or bill of sale in place of a registration.
This website cannot answer specific legal questions or dispense tax advice. Because your tax situation is unique to you, you should consult a tax professional to assess the specific tax implications of any payment you may receive. For more information, you may contact the Plaintiffs’ Steering Committee at [email protected] or 1-800-948-2181.
If you own a Volkswagen or Audi Generation One Eligible Vehicle and you purchased an extended warranty or service contract from an authorized dealer, you may be eligible for a pro-rated refund of the non-refundable portion of the warranty or service contract.
To file a refund claim, you will first need to create an account at www.3lrefundprogram.com/ using the same email address that you used to register in the Online Claims Portal for your Buyback/Trade-In claim for subject vehicle. Once you set up an account, you will be asked to upload your extended warranty and/or service contract documentation for verification.
If you own or lease a Volkswagen, Audi, or Porsche Generation Two Eligible Vehicle, you may have been entitled under the 3.0L Class Action Settlement Agreement to a Class Bridge Warranty providing coverage and terms mirroring the coverage provided by your new vehicle limited warranty. Now that an Emissions Complaint Repair has been approved for Generation Two vehicles, the Class Bridge Warranty no longer applies. The Class Bridge warranty expired on the date on which an Emissions Compliant Repair for your vehicle was approved by the EPA and CARB. For Generation 2.1 and 2.2 SUVs, that date was October 23, 2017. For Generation 2 passenger vehicles, that date was December 18, 2017.
You may only submit a claim for a refund after you have completed your buyback or trade-in transaction. Once you have completed that transaction, you must submit a claim within 30 days of your buyback or trade-in.
If you are eligible for a refund, you will receive an amount equal to the pro-rated, non-refundable portion of your extended vehicle warranty and/or service contract. If the extended vehicle warranty and/or service contract is refundable, you must obtain that refund from the warranty/contract provider. Volkswagen will only compensate you for the non-refundable portion of the contract. If there is a non-refundable portion of the contract, Volkswagen will calculate the value remaining on the contract—based upon mileage, duration, or service events, as specified within your contract—and issue payment for that amount.
On October 20, 2017, the EPA and CARB approved Emissions Compliant Repairs for the “Sub-Generation 2.1 and 2.2 SUV” vehicles shown in the below chart and, on December 18, 2017, the EPA and CARB approved Emissions Compliant Repairs for the Generation 2 passenger vehicles shown in the below chart. On May 18, 2018, the EPA and CARB approved an Approved Emissions Modification for Generation 1.1 vehicles. Volkswagen is permitted to proceed with offering repairs for those vehicles. Class Members will be able to obtain the repair at an authorized Volkswagen, Audi, or Porsche dealer, plus receive an associated Repair Payment. Volkswagen is awaiting a decision from EPA and CARB on its proposed emissions modification for Generation 1.2 vehicles.
If you already submitted a claim and selected an Emissions Compliant Repair or Approved Emissions Modification as your remedy, you do not need to do anything. Volkswagen will process your claim in the normal claims review process. If you have not yet created an account and/or submitted supporting information and documentation for your claim, you can submit a claim through the Online Claims Portal or the Paper Claims Form. For more information about the claims process click here.
To date, the EPA and CARB have approved an Emissions Compliant Repair for the following Generation Two vehicles: (i) model year 2013-2016 Volkswagen Toureg 3.0-Liter TDI vehicles, (ii) model year 2013-2016 Porsche Cayenne Diesel 3.0-Liter TDI vehicles, (iii) model year 2013-2015 Audi Q7 3.0-Liter TDI vehicles, and (iv) model year 2014-2016 Audi A6 quattro, A7 quattro, A8, A8L, and Q5 3.0-Liter TDI vehicles. The EPA and CARB have approved an Approved Emissions Modification for the following Generation One Vehicles: (i) model year 2009-2010 Volkswagen Touareg 3.0-Liter TDI vehicles, and (ii) model year 2009-2010 Audi Q7 3.0-Liter TDI vehicles.
A look-up tool is available through www.vwdiesellookup.com, www.audidiesellookup.com/ or www.porschediesellookup.com where owners and lessees, and potential future owners and lessees, can enter a VIN and determine (i) if an emissions compliant repair is approved for their vehicle, (ii) if that repair has been completed on their vehicle, and (3) the terms of any applicable extended emissions warranty.
If your vehicle is located and registered in Canada, appointments for Buybacks and Approved Emissions Modifications (which, depending on your vehicle’s generation, will be an Emissions Compliant Repair or a Reduced Emissions Modification) will take place at Volkswagen, Audi, and Porsche dealers located in Canada. Appointments at your preferred time and date are subject to dealer availability. To ensure that you are able to successfully complete your claim, it is highly recommended that you schedule your Buyback appointment no later than May 1, 2019 and that you complete your scheduled Buyback no later than June 1, 2019.
Please note that, due to the complexities involved and jurisdiction-specific considerations, the Trade-In will not be available as an option for cross border Generation 1 vehicles. If you have selected this option, you will be required to reset your claim to change your offer type to either Buyback or Approved Emissions Modification.
To accept your offer letter, you must sign your offer letter and sign the release in the presence of a Notary. Please note that your offer letter may include certain details about the Buyback closing appointment that are only applicable to vehicles located in the United States. To learn more about Buyback closing appointments taking place in Canada, please refer to FAQ, “My closing appointment is taking place at a dealer located in Canada. What do I need to know?”
After the documents have been signed and notarized, you must then return the full offer letter package by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi/ Porsche Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321. Please note that the offer letter upload page will not allow you to upload multiple documents. If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.
Closing appointments for Buybacks and Approved Emissions Modifications taking place at dealerships located in Canada will have a process similar to those occurring at dealerships located in the United States.
Buyback Appointments: Please note that if you are accepting a Buyback for a vehicle that is currently registered in Canada and which does not have a certificate of title issued by a U.S. state, you will not be required to bring a U.S. state vehicle title to your closing appointment. You will be required to transfer ownership of your vehicle, free of any encumbrances, to Volkswagen Group of Canada. This will include completing any ownership and transfer documentation that is necessary in your province for transferring ownership of your vehicle. If you have a vehicle loan, you will be required to pay off the balance of your loan and remove any other liens from your vehicle before completing a Buyback appointment. After you complete a Buyback appointment at a dealer in Canada, your settlement payment will be paid by check in U.S. dollars mailed to your address.
Approved Emissions Modification Appointments: After you complete an Approved Emissions Modification appointment at a dealer in Canada, and your signed offer letter is accepted, your settlement payment will be paid by check in U.S. dollars mailed to the mailing address listed in the Online Claims Portal.
Now that the Court has granted approval of the Class Settlements, class members may begin to submit claims through the Online Claims Portal or the Paper Claims Form. You will be required to submit certain documents and information that are needed to determine your eligibility under the Class Action Settlement. Once that information has been received, your claim will be reviewed for eligibility and, if you are deemed eligible, you will receive a letter detailing the benefits you are entitled to receive under the Settlements and information on what steps you need to take to receive those benefits.
Generation One class members have until June 1, 2019 to submit a complete and valid claim to obtain benefits under the Settlements.
Generation Two class members have until December 31, 2019 to submit a complete and valid claim to obtain benefits under the Settlements.
Eligible Former Owners and Eligible Former Lessees had until July 17, 2017 to submit a complete and valid claim to obtain benefits under the Settlements.
The timing of your receipt of benefits depends on when you file a complete and valid claim with Volkswagen. Once your claim has been reviewed and approved and you return a signed offer letter package, including a release signed in the presence of a Notary Public, you will receive payment or be able to schedule a closing appointment, depending on the remedy that you select.
Generation One Eligible Owners will be able to schedule Buyback or Trade-In appointments within 60 days of acceptance of an offer. Generation One Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment. If an emissions modification is approved, Generation One Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 60 days of acceptance of an offer. If you are an Eligible Former Owner or Former Lessee, you do not need to schedule a closing appointment.
To be eligible to participate and receive a Buyback, Trade-In, Lease Termination or Approved Emissions Modification under the Settlements, you must be the owner or lessee of an eligible vehicle at the time you seek to obtain relief.
Generation Two Eligible owners will be able to schedule Participation Payment appointments within 30 days of submitting an acceptance form and individual release to Volkswagen.
If you owned an eligible vehicle on January 31, 2017 and sell, trade or otherwise transfer ownership of your vehicle before obtaining your benefits under the Settlements, you will lose your right to obtain any benefits, unless the reason you transferred ownership was because your car was totaled and you transferred ownership of your vehicle to your insurance company after January 31, 2017.
Volkswagen will review consumers’ documents within approximately 10 business days of receipt. At the end of this period, Volkswagen will send a notice informing you whether your documents include all of the necessary information to determine your eligibility or, alternatively, whether you need to provide additional documents or information. After Volkswagen has notified you that you have provided all of the necessary information, Volkswagen will determine your eligibility, the Court-Appointed Claims Supervisor will review Volkswagen’s determination and Volkswagen will inform you whether you are eligible and extend you an offer, if applicable, within approximately 10 business days.
If the payoff amount reflected in your offer letter is incorrect, please contact us at 1-844-98-CLAIM. Please do not sign and return an offer letter with an incorrect payoff amount as this will delay the processing time for your payment.
No. The court-appointed Class Counsel will assist you with your claim at no charge to you. You may contact them at 1-800-948-2181 or [email protected].
In the “Understand Your Options” Steps in the Online Claims Portal you can adjust a tentative return date so that you can understand how different return dates and vehicle mileage will impact the amount of the payment that you will receive from Volkswagen. This is not the actual return date.
Now that the Court has granted final approval of the Settlements, the claims process has begun. Volkswagen is reviewing the documents and information submitted by consumers to determine eligibility to participate in the Settlements. If a consumer is deemed eligible, Volkswagen will send a final offer packet to the consumer. The consumer must accept the offer by signing the offer letter, signing the release in the presence of a Notary Public, and returning the complete packet to Volkswagen. After Volkswagen has received a complete offer packet, the consumer will be able to schedule an appointment for their selected remedy. Generation One Eligible Owners will be able to schedule Buyback or Trade-In appointments within 60 days of acceptance of an offer. Generation One Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer. If an emissions modification is approved, Generation One Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 60 days of acceptance of an offer. Generation Two Eligible Owners and Eligible Lessees may schedule appointments for an Emissions Compliant Repair now. Generation Two Eligible Owners and Eligible Lessees will be able to schedule Repair Participation Payment appointments within 30 days of submitting an acceptance form and individual release to Volkswagen.
If you complete a Buyback or Trade-In, Volkswagen will send payment to your lender within 5 business days of your completed closing appointment. Please remember that different lenders have different procedures in place for processing loan payoffs, which will take a varying amount of time. We suggest that you continue to pay your loan payments even after your closing appointment until you receive confirmation from your lender that your loan has been paid off. Your lender should send you a refund for any over-payment it receives as a result of you continuing to make your loan payments.
If you have fully paid off your loan and no longer have a lien on your vehicle, we may be able to adjust your offer amount in advance of your closing appointment. In order for us to do so, you must contact us at 1-844-98-CLAIM no later than 21 days in advance of your closing appointment. If you are not able to contact us this far in advance, you have the option of postponing your closing appointment until your offer amount has been adjusted and you have received your title (which you will need to provide at the time of your closing appointment) from your lender. Proceeding with your closing appointment without alerting us that you paid off your loan will delay your receipt of the portion of your payment that would have gone to your lender.
JPMorgan Chase QuickPay is providing the EFT service for settlement payments to individual consumers. If you are an Eligible Owner or Eligible Lessee, Volkswagen will submit a request to JPMorgan Chase to initiate an Electronic Fund Transfer within 3 banking days of completion of your closing transaction, or if you are an Eligible Former Owner or Former Lessee, within 3 banking days of Volkswagen’s determination that your returned offer package is complete. After VW submits the request to JPMorgan Chase for an Electronic Fund Transfer, you will receive an email from JPMorgan Chase QuickPay asking you to enter your account information and certain additional information required for the payment to be transferred to you. The additional information required will be the same as the information you entered into the Online Claims Portal. If you are unsure what you entered, please check the “Claim Preferences” section of your Online Claims Portal account, which can be found by clicking “Account” in the upper right-hand corner and then clicking “Claim Preferences.”
If you have completed your closing appointment and have not received an email from JPMorgan Chase within 3 banking days of your closing appointment, please try the below troubleshooting steps. If these steps do not resolve the issue, please call 1-844-98-CLAIM.
If you filed a claim on behalf of a business or company, please see the next question for the business EFT process.
The JPMorgan Chase Quickpay product that is being used for individual consumer EFT payments is not available for EFT payments to businesses. If your claim is on behalf of a business, you will not receive a link from Chase to process your EFT payment. Instead, Volkswagen will send you an email requesting that you provide your banking information to Volkswagen in order to process your EFT payment. The email will include instructions on how and where to submit your banking information, which will involve faxing a Business EFT Form and a copy of a voided check to Volkswagen at the number provided on the form. If your company cannot provide a voided check, you will be asked to provide a letter on company letterhead that provides the company’s bank’s name and address along with the routing and bank account number. Once you have completed your closing and Volkswagen has received and processed your banking information, Volkswagen will trigger your EFT payment.
Acceptable forms of Government issued ID include a driver’s license with a photo, a state or province ID card, a passport or passport card, or dependent card with a photo. Please do not submit a military ID or other Government Agency IDs as your Government issued ID because federal regulations prohibit photocopying these types of IDs. Military IDs and Government Agency IDs will not be accepted.
Yes. The Online Claims Portal will ask whether you are filing a claim on behalf of a business or company and you should select “Yes.” When you upload your documents, you will be asked to submit proof that you have the authority to act on behalf of the business or company, such as the Articles of Incorporation or Partnership agreement listing you as someone who is authorized to act on behalf of the business or company. If you are not authorized to act on behalf of the company, you must submit (1) a Power of Attorney signed by an individual who is authorized to act on behalf of the company delegating you authority to complete the claims process on the company’s behalf; (2) a Government-Issued photo ID of the individual who is authorized to act on behalf of the company; and (3) a document showing that the individual who delegated authority to you is authorized to act on behalf of the company.
The first type of Power of Attorney is a form that you may use to delegate authority to another person to file a claim on your behalf and attend the closing on your behalf. If you are the registered owner or leaseholder and you may not be able to attend the closing appointment, you must submit a Power of Attorney at the same time you submit the other documentation needed to verify your eligibility. Please note that you closing appointment will be cancelled if you have not submitted a Power of Attorney as part of your claim and someone other else shows up to transact your closing appointment, even if they bring a Power of Attorney with them to the appointment.
If you are able to attend the closing appointment but there is another titleholder or leaseholder who cannot be present at the closing appointment, the individual attending the closing will need to bring a notarized Power of Attorney demonstrating that the Titleholder(s) or Leaseholder(s) have granted you authority to transact the closing appointment. Not every claimant will have a need for this Power of Attorney.
The second type of Power of Attorney is a Limited Power of Attorney for Buyback or Trade-In closing appointments. At your closing appointment, you will be asked to sign this form to allow Volkswagen to transfer title of your vehicle from you to Volkswagen. The Settlement Specialist will provide this form at your closing appointment. Please note that you cannot use this form to authorize another person to transact your buyback on your behalf.
To accept the offer in your offer letter, you must sign your offer letter and sign the release in the presence of a Notary Public. If you live in one of the following states, you will need to download an additional form for the Notary Public to sign when they notarize the release: California, Florida, Georgia, Hawaii, Massachusetts, Missouri, Rhode Island and Texas. Please click here to download the required form.
After the documents have been signed and notarized, you must then return both documents by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321. Please note that the offer letter upload page will not allow you to upload multiple documents. If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.
After you accept your offer and return the signed and notarized offer packet, Volkswagen will review your offer packet to confirm that it contains the required signature(s) and notarization. Volkswagen will then notify you if your offer packet is complete or if there are any deficiencies that need to be addressed.
After Volkswagen notifies you that your offer packet is complete, if you are a current owner or current lessee, you will be able to schedule your appointment for a Buyback, Trade-In, Lease Termination, Approved Emissions Modification or Emissions Compliant Repair via the Online Claims Portal or by calling 1-844-98-CLAIM. If you are a former owner or former lessee, you will be able to select your preferred method for receiving payment via the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form, and Volkswagen will send your payment to you.
It may. If you are an Eligible Owner, your vehicle mileage will be recorded at the time of your Buyback, Trade-In or Approved Emissions modification appointment. Under the terms of the Settlement, you are allotted 15,000 miles per year (prorated to 1,250 miles per month). If your adjusted mileage at the time of your closing appointment is below the range that you entered into the Online Claims Portal initially, then your payment amount may be higher than the amount in your offer letter. If your adjusted mileage at the time of your closing appointment is above the range that you entered into the Online Claims Portal initially, then your payment amount may be lower than the amount in your offer letter.
If you are an Eligible Lessee and you have selected the Lease Termination option, you will not be charged an early termination fee, but you will still be responsible for other fees under the terms of your lease agreement, which could include excess mileage charges.
After you accept your offer, you may update your mileage during the appointment scheduling process. You will be prompted to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form. The Settlement Specialist will also update your mileage at your closing appointment and your payment will be adjusted accordingly.
Yes, all Titleholders will need to be at the Buyback or Trade-In appointment to complete the Buyback or Trade-In transaction. If each Titleholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the absent Titleholder(s) have granted one Titleholder authority to transact the Buyback or Trade-In on behalf of others. A copy of a Power of Attorney Form can be found here. This is not necessary if the additional listed Titleholder is your lender.
If you selected an Approved Emissions Modification or Emissions Compliant Repair, it is not necessary for all Titleholders to be present at the appointment.
If you are a Generation One Eligible Owner and you selected a Buyback or Trade-In, you will need to bring several things to your closing appointment, including:
If you are an Eligible Lessee and you selected an Early Lease Termination, you will need to bring several things to your closing appointment, including:
If you are an Eligible Owner or Eligible Lessee and you selected an Approved Emissions Modification, you will need to bring the below information to your service appointment:
If you are an Eligible Owner or Eligible Lessee and you selected an Emissions Compliant Repair, you will need to bring the below information to your service appointment:
Your closing appointment for a Buyback, Trade-In or Early Lease Termination should be straightforward. When you arrive at the dealer, please ask for the Settlement Specialist. The Settlement Specialist is an individual employed by Volkswagen whose sole responsibility is to transact closing transactions. The Settlement Specialist will verify the required Government-Issued Photo IDs, verify the vehicle VIN, and document the vehicle mileage and condition at the time of vehicle surrender. The Settlement Specialist will also collect any required documentation from you, such as a Title or a Power of Attorney, if applicable. If you are completing a Buyback or Trade-In transaction, the Settlement Specialist will provide you with an Odometer Statement and Limited Power of Attorney and you will be asked to review and sign those documents. After all documentation has been reviewed and verified, the Settlement Specialist will provide you with a check or trigger your payment via check or Electronic Fund Transfer, depending on the payment method you selected and your vehicle mileage at the time of the closing appointment. If you select the Trade-In option, you will only receive a payment if the Trade-In credit exceeds the retail value of the newly acquired vehicle.
Your appointment for an Approved Emissions Modification or Emissions Compliant Repair will be like other vehicle service appointments. When you arrive at the dealer, please let them know that you are there for an Approved Emissions Modification or Emissions Compliant Repair and they will help you to complete the process. Once the Approved Emissions Modification or Emissions Compliant Repair has been completed on your vehicle, the dealer will alert Volkswagen that the modification has been completed and Volkswagen will trigger payment to you in the method that you selected.
While your vehicle is receiving its Approved Emissions Modification or Emissions Compliant Repair, the dealer will provide you with a loaner vehicle free of charge.
Yes. If you believe you are eligible to receive benefits under the Settlement Program or that your offer amount is incorrect, you may appeal the ineligibility determination or offer amount calculation to the Court-appointed Claims Review Committee. The Claims Review Committee is composed of one representative from Volkswagen, one representative from Settlement Class Counsel and a Court-appointed neutral who will be called upon to resolve disagreements between the Claims Committee’s other members, should they arise. To submit an appeal to the Claims Review Committee, you must send a written request to appeal to the Claims Review Committee, P.O. Box 214500, Auburn Hills, MI 48321 or [email protected].
Your request must include the following information:
After your claim is received and reviewed by the Claims Review Committee, you will receive a final determination as to your eligibility status.
If you have additional questions about the Settlements, you may read any of the Court Documents posted on this website, including the Long Form Notice.
The Long Form Notice has also been mailed to individuals who may be eligible to receive benefits under the Settlements
You may also visit the Federal Trade Commission (“FTC”) and Court websites or call Volkswagen at 1-844-98-CLAIM.
Document Review: Volkswagen reviews information and documentation submitted by claimant to determine whether all required information and documentation have been received.
Eligibility Review and Offer Letter Creation: Volkswagen confirms claimant is eligible for the Settlement Program, verifies loan payoff information (if applicable) and generates an offer letter for the claimant. Before the offer letter is sent to the claimant, the Court-appointed Claims Supervisor verifies eligibility and confirms that the offer amounts are accurate. Once confirmed, final offer letter is sent to the claimant.
Acceptance of Offer Letter: Upon receipt of offer package, claimant reviews offer. If claimant decides to accept the offer, they sign the offer letter and sign the release in the presence of a Notary Public. Claimant then sends both of these documents back to Volkswagen using the Online Claims Portal, mail or fax. Upon receipt, Volkswagen reviews the offer packet for completion.
Closing Appointment, if necessary: After Volkswagen confirms the claimant’s signed and notarized offer letter is complete, the claimant schedules an appointment for their remedy selection. Former Owners and Former Lessees do not need to schedule a closing appointment.
Payment: Current owners or lessees will receive payment at or shortly after the closing appointment, depending on the remedy and payment method selected and whether a negative mileage adjustment is required. Payments to Former Owners and Former Lessees will be sent within three business days after Volkswagen has confirmed that the signed and notarized offer letter is complete and the Former Owner or Lessee has selected a payment method. For more information on the timing of your payment, please click here.