Official Informational Website

Volkswagen/Audi/Porsche 3.0L Diesel Emissions Settlement Program

Learn more about the Settlements and program to modify or buyback
certain Volkswagen, Audi or Porsche diesel automobiles in the United States.
In order to receive settlement benefits, you must submit a claim through the
Claims portal below or by submitting a completed copy of the paper claim
form available here.

Updates


Settlement Class Counsel's motion for attorneys' fees and costs is available here. Under the terms of the 3.0-liter Class Action Settlement Agreement, Volkswagen has agreed to pay Settlement Class Counsel's fees and costs in addition to, and without any reduction from, class member compensation. The deadline to file a response or opposition to Settlement Class Counsel's motion for attorneys' fees and costs is July 14, 2017. The deadline for Settlement Class Counsel to file replies to any such responses or oppositions is July 21, 2017. The Court will advise the parties if a hearing is necessary.

About


Volkswagen, Audi, and Porsche have reached Settlements involving 3.0-liter Volkswagen, Audi and Porsche diesel vehicles with the United States Department of Justice (“DOJ”) on behalf of the Environmental Protection Agency (“EPA”), the California Air Resources Board (“CARB”), the California Attorney General, the Federal Trade Commission and current 3.0-liter vehicle owners/lessees and certain former owners/lessees.

Under the Settlements, Volkswagen has agreed to:

  • Buy back, offer trade-in credit, terminate leases or provide approved emissions modifications for nearly 20,000 Generation 1 3.0-liter TDI diesel cars in the United States
  • Provide approved emissions modifications for nearly 60,000 Generation 2 3.0-liter TDI diesel cars in the United States;
  • Provide cash payments to owners/lessees;
  • Pay for environmental remediation; and
  • Promote zero emissions vehicle technology

Videos and How Tos


Claim Portal Tutorial Videos

Create an Account
Completing Your Profile

Understanding Your Options
Submitting Documentation


General

  Accepting Your EFT Payment

 

Generation 1

  Selecting a Buy-Back/Trade-in/Early Lease Termination

  Selecting an Approved Emissions Modfication

  Trade-In Best Practices

  Reviewing Mileage Impact on Your Offer

 

Generation 2

  Selecting Your Emissions Compliant Repair

3.0L Vehicle Look-Up


Enter a Vehicle Identification Number (“VIN”) to determine if a vehicle is included in the 3.0L Settlements.


A VIN is the unique identification number for a vehicle and contains 17 alphanumeric characters. It may be found on the state vehicle registration, vehicle insurance card or on the vehicle itself - either on the driver's side dashboard at the bottom of the windshield or on the driver's side door jamb. The VIN will not include the letter 'i' or the letter 'o' but may include the number '1' or the number '0'.

Court Documents, Forms & Notices

Approved Class Action Settlement Agreement

Motions & Court Orders

Approved Department of Justice Consent Decree

Approved FTC Consent Order

Claims Supervisor Reports

Forms

Notices

Other Documents

Short Forms

Executive Summary

 Frequently Asked Questions

Eligibility

Am I included in the Settlements?

You are eligible for relief if:

  • You currently hold title to Generation One Eligible Vehicle in the United States or its territories or hold it by bill of sale dated before June 1, 2019; you currently hold title to a Generation Two Eligible Vehicle in the United States or its territories or hold it by bill of sale dated before December 31, 2019; or
  • On September 18, 2015 or on November 2, 2015, you either (1) held title to an Eligible Vehicle in the United States or its territories or (2) held it by bill of sale dated on or before November 2, 2015; or
  • You have a lease that is or was issued by VW Credit, Inc., Audi Financial Services, or Porsche Financial Services, Inc., and you are a current lessee of, or, on September 18, 2015 or November 2, 2015, were a lessee of, an Eligible Vehicle.

The following persons are not eligible for relief:

  • Lessees of a Volkswagen, Audi, or Porsche 3.0-liter TDI vehicle that is leased from a lessor other than VW Credit, Inc., Audi Financial Services, or Porsche Financial Services, Inc.;
  • Owners whose Volkswagen, Audi, or Porsche 3.0-liter TDI vehicle (i) cannot be driven under the power of its own 3.0-liter TDI engine or is in such a condition that it cannot be lawfully driven on public roads, or (ii) had a branded title of assembled, dismantled, flood, junk, rebuilt, reconstructed, or salvage on September 18, 2015, and was acquired from a junkyard, salvage yard or salvage dealer after September 18, 2015;
  • Owners who sell or otherwise transfer ownership of their Volkswagen, Audi, or Porsche 3.0-liter TDI vehicle after January 31, 2017 but before the opt-out date of April 14, 2017, unless title was transferred to an insurance company or otherwise sold to a third party and the vehicle permanently removed from commerce;
  • Any person who after September 18, 2015 acquired and then sold or otherwise transferred a Volkswagen, Audi, or Porsche 3.0-liter TDI vehicle that had earlier been sold or otherwise transferred twice or more between September 18, 2015, and the date on which the person acquired the vehicle;
  • Volkswagen’s, Audi’s, and Porsche’s officers, directors and employees and participants in Volkswagen’s, Audi’s, and Porsche’s internal lease programs; Volkswagen’s, Audi’s, and Porsche’s affiliates and affiliates’ officers, directors and employees; their distributors and distributors’ officers, directors and employees; and Volkswagen, Audi, and Porsche dealers and Volkswagen, Audi, and Porsche dealers’ officers and directors;
  • Judicial officers and their immediate family members and associated court staff assigned to this case; and
  • All those otherwise in the class who or which timely and properly exclude themselves from the class as provided in the Class Action Settlement.

How can I find out if I am eligible to participate in the proposed Settlements?

You may register at the claims portal available at https://claims.vwgoa.com/ and follow the instructions to determine eligibility.

If I have one of these vehicles, what are my options?

Owners and lessees of the affected vehicles will have the following options:

Generation One. Eligible current owners and lessees of Generation One vehicles have the option of either:

  • For eligible vehicles, a vehicle buyback, trade-in credit or lease termination; or
  • A vehicle modification at no cost to reduce its emissions. VW may propose an emissions modification, which must be approved by regulators before it can be offered. Therefore, this option will only become available at a later date, if the modification is proposed and approved.

Generation Two. Current owners and lessees of Generation Two vehicles will be able to sign up for an anticipated Emissions Compliant Recall modification to be offered at a later date. The Generation Two Emissions Compliant Recall modification, if proposed by Volkswagen and approved by regulators, will return the affected vehicles to the EPA Tier 2/Bin 5 exhaust emissions standard – the tailpipe emissions standard to which the vehicles were originally certified.

The Emissions Compliant Recall will be accompanied by an Emissions Compliant Repair Payment. All Class Members with Generation Two vehicles can choose to receive up to half of their Emissions Compliant Repair Payment, which is available now. The remainder of the compensation will be paid at the time of the Emissions Compliant Repair, or, if an Emissions Compliant Repair is not timely available, at the time of the Approved Emissions Modification, Buyback, Trade-In, or Lease Termination.

If Volkswagen is unable to obtain regulatory approval for this modification, a buyback, trade-in and lease termination program for Generation Two Eligible vehicles will be made available to affected owners and lessees. In that case, Volkswagen may still seek the regulators’ approval of an emissions modification to substantially reduce emissions (although not to Tier 2/Ben 5 standards) and if approved, could offer consumers that option in addition to the buyback/trade-in/lease termination.

 

I own or lease a Generation Two vehicle. Why am I not being offered a buyback, trade-in or early lease termination?

Volkswagen, Audi, and Porsche expect there to be a practical engineering solution for the Generation Two cars that will bring the Generation Two vehicles into full compliance with the exhaust emissions standards to which the cars were originally certified to EPA and CARB. If Volkswagen is unable to perform emissions modifications that meet Certified Exhaust Emission Standards, then Volkswagen will offer to buy back, permit a trade-in, or terminate the leases of eligible Generation Two 3.0-Liter TDI vehicles and may also seek approval to offer an emissions modification to substantially reduce emissions.

I am military serving overseas or government personnel on assignment overseas. Can I participate in the Settlements?

Yes, military serving overseas or government personnel on assignment overseas can participate in the Settlements, even if their vehicles are located overseas. To determine if your vehicle is eligible, please use the Vehicle Look-Up section of this website. If your vehicle is eligible, you can begin the online registration process through the Online Portal. For questions on how transactions will take place in your circumstances, contact Volkswagen at 1-844-98-CLAIM.

I am military serving overseas or government personnel on assignment overseas. How do I get my car back to the United States to participate in the Settlements?

Military serving overseas or government personnel on assignment overseas are not responsible for the payments associated with shipping their cars back to the United States. If you register through the claims process, Volkswagen will coordinate with you to arrange for your buyback.

I live in Hawaii or Alaska and there is not a Volkswagen or Audi Dealer located near me. Can I participate in the Settlements?

Yes, consumers in Hawaii and Alaska can participate in the Settlements and will have the same choice in remedies as other consumers. Volkswagen will work with you to complete the Buyback/Trade-In/Early Lease Termination, Emissions Compliant Repair, or Approved Emissions Modification of your vehicle.

I used to own an eligible vehicle, but have sold it. Am I eligible to participate in the Settlements?

If you owned an eligible vehicle on September 18, 2015 or November 2, 2015 and sold it before January 31, 2017, you may be eligible to participate as an Eligible Former Owner.

If you fall into this category, you must have registered online or by mail by May 1, 2017 to claim benefits under the Settlements.  You must also submit a complete claim with any required documentation by July 17, 2017.  If submitting by U.S. mail, the envelope must be postmarked by July 17, 2017.  If submitting by fax, keep a copy of the fax confirmation.

I used to lease an eligible vehicle. Am I eligible to participate in the Settlements?

If you had an active lease of an eligible vehicle from Volkswagen Credit, Inc., Audi Financial Services or Porsche Financial Services, Inc. on September 18, 2015 or November 2, 2015, you may be eligible to participate. If you fall into this category, you must submit a complete claim with any required documentation by July 17, 2017.  If submitting by U.S. mail, the envelope must be postmarked by July 17, 2017.  If submitting by fax, keep a copy of the fax confirmation

Am I eligible for benefits if my car is “totaled”?

If your otherwise Eligible Generation One Vehicle is or was declared a total loss and transferred to your insurance company or otherwise permanently removed from commerce, your eligibility for benefits under the Class Action Settlement depends on when the vehicle became totaled.

If you owned an Eligible Vehicle that was totaled after September 18, 2015 but before January 31, 2017, and if the title was transferred to an insurance company or otherwise permanently removed from commerce, you may be eligible for benefits as an Eligible Former Owner.

If your vehicle is totaled after January 31, 2017, you may be eligible to receive some benefits, but you will not be eligible for the full Buyback amount or Trade-In credit, or a Reduced Emissions Modification.

Keep in mind that if you tender a claim to your insurance company for an inoperable or totaled but otherwise Eligible Vehicle, you may wish to consider whether the insurance company will pay you benefits equivalent to those offered under the Class Action Settlement before surrendering your vehicle. You may want to consider repairing your vehicle.

My vehicle is not currently registered. Do I need a current registration to be eligible for benefits?

Your vehicle does not need to be currently registered to be eligible. In order for the vehicle to be eligible, it must have been registered in the U.S. at some point between September 18, 2015 and January 1, 2017, but the registration need not have been in your name. In order for you to be eligible, you must have registered the vehicle in your name at some point after September 18, 2015.

If you are a non-Volkswagen Dealer in the United States or its territories, you may provide a title or bill of sale in place of a registration.

Is my Settlement payment taxable?

This website cannot answer specific legal questions or dispense tax advice. Because your tax situation is unique to you, you should consult a tax professional to assess the specific tax implications of any payment you may receive. For more information, you may contact the Plaintiffs’ Steering Committee at [email protected] or 1-800-948-2181.

Who is eligible for refunds of extended vehicle warranties and/or vehicle service contracts?

If you own a Volkswagen or Audi Generation One Eligible Vehicle and you purchased an extended warranty or service contract from an authorized dealer, you may be eligible for a pro-rated refund of the non-refundable portion of the warranty or service contract.

When may I obtain the refund of my extended vehicle warranty and/or service contract?

You may only submit a claim for a refund after you have completed your buyback or trade-in transaction.  Once you have completed that transaction, you must submit a claim within 30 days of your buyback or trade-in.

How do I submit a claim for a refund of my extended vehicle warranty and/or service contract?

To file a refund claim, you will first need to create an account at www.3LRefundProgram.com using the same email address that you used to register in the Online Claims Portal for your Buyback/Trade-In claim for subject vehicle.  Once you set up an account, you will be asked to upload your extended warranty and/or service contract documentation for verification.

What are the terms of the extended vehicle warranty and/r service contract refund?

If you are eligible for a refund, you will receive an amount equal to the pro-rated, non-refundable portion of your extended vehicle warranty and/or service contract.  If the extended vehicle warranty and/or service contract is refundable, you must obtain that refund from the warranty/contract provider.  Volkswagen will only compensate you for the non-refundable portion of the contract.  If there is a non-refundable portion of the contract, Volkswagen will calculate the value remaining on the contract—based upon mileage, duration, or service events, as specified within your contract—and issue payment for that amount.

Who is eligible for a Class Bridge Warranty?

If you own or lease a Volkswagen, Audi, or Porsche Generation Two Eligible Vehicle, you may be entitled under the 3.0L Class Action Settlement Agreement to a Class Bridge Warranty providing coverage and terms mirroring the coverage provided by your new vehicle limited warranty.  Contact your authorized dealer to determine whether your vehicle is eligible for the Class Bridge Warranty.  However, if you have opted out of the 3.0L Class Action Settlement Agreement, you are not entitled to the Class Bridge Warranty.  For any questions or to learn more about the Class Bridge Warranty please call 1-844-98-CLAIM.

What are the terms of the Class Bridge Warranty?

If the new vehicle limited warranty on your Generation Two Eligible Vehicle has expired, Volkswagen will extend the terms of that warranty for covered repairs performed by a Volkswagen, Audi or Porsche authorized dealer based on vehicle conditions that arose after January 31, 2017 or the expiration of your new vehicle limited warranty, whichever is later.  The Class Bridge warranty will expire on the date on which an Emissions Compliant Repair for your vehicle is approved or disapproved by the Environmental Protection Agency and the California Air Resources Board.  In order to qualify for coverage, you must repair your vehicle at an authorized Volkswagen, Audi, or Porsche dealership.

Who is eligible for refunds of extended vehicle warranties and/or vehicle service contracts?

If you own a Volkswagen or Audi Generation One Eligible Vehicle and you purchased an extended warranty or service contract from an authorized dealer, you may be eligible for a pro-rated refund of the non-refundable portion of the warranty or service contract.

When may I obtain the refund of my extended vehicle warranty and/or service contract?

You may only submit a claim for a refund after you have completed your buyback or trade-in transaction.  Once you have completed that transaction, you must submit a claim within 30 days of your buyback or trade-in.

How do I submit a claim for a refund of my extended vehicle warranty and/or service contract?

To file a refund claim, you will first need to create an account at www.3LRefundProgram.com using the same email address that you used to register in the Online Claims Portal for your Buyback/Trade-In claim for subject vehicle.  Once you set up an account, you will be asked to upload your extended warranty and/or service contract documentation for verification.

What are the terms of the refund?

If you are eligible for a refund, you will receive an amount equal to the pro-rated, non-refundable portion of your extended vehicle warranty and/or service contract.  If the extended vehicle warranty and/or service contract is refundable, you must obtain that refund from the warranty/contract provider.  Volkswagen will only compensate you for the non-refundable portion of the contract.  If there is a non-refundable portion of the contract, Volkswagen will calculate the value remaining on the contract—based upon mileage, duration, or service events, as specified within your contract—and issue payment for that amount.

Emissions Modification

When will the emissions modification be available for my Generation Two vehicle?

If EPA and CARB can timely verify that Volkswagen’s proposals for Eligible Generation Two Vehicles meet their original Certified Exhaust Emissions Standards, then Volkswagen may be permitted to proceed with offering Emissions Compliant Repairs for those vehicles. Class Members will be able to obtain the repair at an authorized Volkswagen, Audi, or Porsche dealer, plus receive an associated Repair Payment.

If Volkswagen cannot gain timely approval from EPA and CARB for a subclass of Generation Two vehicles to meet the original Certified Exhaust Emissions Standards, then owners of these vehicles would instead have the Buyback, Trade-In, and Approved Emissions Modification Options. The Decision Dates for approval of the Emissions Compliant Repairs for the three sub-groups of Generation Two vehicles appear in the table below.

 

Sub-Generation
Decision Date for the Emission Compliant Repair
2.1 SUV
November 8, 2017
2.2 SUV
October 23, 2017
2 passenger cars
December 20, 2017

 

If regulators have not granted approval for any sub-generation by the Decision Dates, the Court may grant an extension for good cause. If good cause is not shown, Volkswagen may choose to extend the deadlines for a maximum of three months by agreeing to pay an additional $500 per vehicle per month on top of the other payments to Class Members.

If EPA and CARB do not approve an Emissions Compliant Repair, they could still approve an emissions modification that meets less stringent emissions levels. Eligible Generation Two Owners and Lessees would then have the options of a Buyback or Trade-In, or choose to keep their vehicle, and receive a Reduced Emissions Modification, Extended Warranty, and accompanying payment. The expected and final submittal dates for such an emissions modification are listed below.

Sub-Generation

Volkswagen’s Expected Submittal Date

Volkswagen’s Final Submittal Date

2.1 SUV
February 24, 2017
May 12, 2017
2.2 SUV
February 11, 2017
April 25, 2017
2 passenger cars
April 7, 2017
June 23, 2017

Claims Process

What are the next steps?

Now that the Court has granted approval of the Class Settlements, class members may begin to submit claims through the Online Claims Portal or the Paper Claims Form.  You will be required to submit certain documents and information that are needed to determine your eligibility under the Class Action Settlement.  Once that information has been received, your claim will be reviewed for eligibility and, if you are deemed eligible, you will receive a letter detailing the benefits you are entitled to receive under the Settlements and information on what steps you need to take to receive those benefits.

Generation One class members have until June 1, 2019 to submit a complete and valid claim to obtain benefits under the Settlements.

Generation Two class members have until December 31, 2019 to submit a complete and valid claim to obtain benefits under the Settlements.

However, Eligible Former Owners and Eligible Former Lessees have until July 17, 2017 to submit a complete and valid claim to obtain benefits under the Settlements.

What are the steps for processing my claim and how long will it take?

  • Document Review. From the date you submit all of the requested documentation, Volkswagen will review your documents within 10 business days and determine whether all required documents have been received.  Volkswagen will then notify you either that your documents are complete or that there is a deficiency in your documents.
  • Eligibility Review & Offer Letter Creation. After you receive notification that your document package is complete, Volkswagen will determine your eligibility, confirm your loan payoff amount, if applicable, and create an offer letter for eligible claimants.  In addition, the independent Claims Supervisor will re-review your documents to determine whether there are any deficiencies, confirm your eligibility and review your offer letter to ensure that payment amounts are accurate.  The processing time for this step pursuant to the court approved Settlement Agreement is 10 business days, however due to response times from lenders, you may experience some additional delays before receiving an offer from Volkswagen.
  • Acceptance of Offer Letter. Upon receipt of an offer letter, you will need to review it.  If you decide to accept it, you must sign and have it notarized and then return it to Volkswagen.  Upon receipt of a signed offer letter, Volkswagen will need to review it to confirm it is complete.  This typically takes 2-3 business days to complete.
  • Closing Appointment, if necessary. If your offer letter is deemed complete, you will then be able to schedule your Buyback, Early Lease Termination, Emissions Compliant Repair or Approved Emissions Modification appointment, as applicable.
  • Payment. Upon completion of your closing appointment, you will receive payment. If you are a Former Lessee or Former Owner and do not need to schedule an appointment, payment will be triggered upon completion of Volkswagen’s review of your signed offer letter.

When will I receive my benefits? I want to turn in/sell my vehicle now.

The timing of your receipt of benefits depends on when you file a complete and valid claim with Volkswagen.  Once your claim has been reviewed and approved and you return a signed offer letter package, including a release signed in the presence of a Notary Public, you will receive payment or be able to schedule a closing appointment, depending on the remedy that you select.

Generation One
Generation One Eligible Owners will be able to schedule Buyback or Trade-In appointments within 60 days of acceptance of an offer.  Generation One Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment.  If an emissions modification is approved, Generation One Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 60 days of acceptance of an offer.  If you are an Eligible Former Owner or Former Lessee, you do not need to schedule a closing appointment.

To be eligible to participate and receive a Buyback, Trade-In, Lease Termination or Approved Emissions Modification under the Settlements, you must be the owner or lessee of an eligible vehicle at the time you seek to obtain relief.

Generation Two
Generation Two Eligible owners will be able to schedule Participation Payment appointments within 30 days of submitting an acceptance form and individual release to Volkswagen.

If you owned an eligible vehicle on January 31, 2017 and sell, trade or otherwise transfer ownership of your vehicle before obtaining your benefits under the Settlements, you will lose your right to obtain any benefits, unless the reason you transferred ownership was because your car was totaled and you transferred ownership of your vehicle to your insurance company after January 31, 2017.

How long will it take for Volkswagen to review my claim?

Volkswagen will review consumers’ documents within approximately 10 business days of receipt.  At the end of this period, Volkswagen will send a notice informing you whether your documents include all of the necessary information to determine your eligibility or, alternatively, whether you need to provide additional documents or information.  After Volkswagen has notified you that you have provided all of the necessary information, Volkswagen will determine your eligibility, the Court-Appointed Claims Supervisor will review Volkswagen’s determination and Volkswagen will inform you whether you are eligible and extend you an offer, if applicable, within approximately 10 business days.

If the payoff amount reflected in your offer letter is incorrect, please contact us at 1-844-98-CLAIM.  Please do not sign and return an offer letter with an incorrect payoff amount as this will delay the processing time for your payment.

Do I need to hire or pay a claim service to assist with completing my settlement claim?

No. The court-appointed Class Counsel will assist you with your claim at no charge to you. You may contact them at 1-800-948-2181 or [email protected].

How early can I schedule my appointment for a Buyback, Trade-In, Early Lease Termination, Approved Emissions Modification, or Emissions Compliant Repair?

In the “Understand Your Options” Steps in the Online Claims Portal you can adjust a tentative return date so that you can understand how different return dates and vehicle mileage will impact the amount of the payment that you will receive from Volkswagen. This is not the actual return date.

Now that the Court has granted final approval of the Settlements, the claims process has begun. Volkswagen is reviewing the documents and information submitted by consumers to determine eligibility to participate in the Settlements. If a consumer is deemed eligible, Volkswagen will send a final offer packet to the consumer. The consumer must accept the offer by signing the offer letter, signing the release in the presence of a Notary Public, and returning the complete packet to Volkswagen. After Volkswagen has received a complete offer packet, the consumer will be able to schedule an appointment for their selected remedy. Generation One Eligible Owners will be able to schedule Buyback or Trade-In appointments within 60 days of acceptance of an offer. Generation One Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer. If an emissions modification is approved, Generation One Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 60 days of acceptance of an offer. Generation Two Eligible Owners and Eligible Lessees will be able to schedule Repair Participation Payment appointments within 30 days of submitting an acceptance form and individual release to Volkswagen.

When will I receive my Settlement payment for my Buyback, Trade-In, Early Lease Termination, Approved Emissions Modification, or Emissions Compliant Repair?

Your payment is contingent upon completion of your closing transaction for a Buyback, Trade-In, Lease Termination, Approved Emissions Modification, or Emissions Compliant Repair.  Once you have completed your closing transaction, the timing of your payment depends on the remedy you chose, whether there was a mileage adjustment at the closing transaction, and the payment method you selected.

  • If you chose a Buyback or Trade-In, you may choose to receive a check at your closing transaction or request an Electronic Fund Transfer (EFT) to be submitted within 3 banking days of your closing transaction.
  • If you choose payment by Electronic Fund Transfer (EFT) and at the time of your Buyback or Trade-In your vehicle is subject to a mileage adjustment, an EFT in the revised amount will still be submitted within 3 banking days. A mileage adjustment will not affect the timing of an EFT payment.
  • If you choose payment by check and at the time of your Buyback or Trade-In your vehicle is subject to a positive mileage adjustment (in other words, your adjusted vehicle mileage at the time of your Buyback transaction is below the mileage range that you entered into the Online Claims Portal), you will receive a check at your Buyback or Trade-In transaction and an additional check for the amount of the mileage adjustment will be mailed to you within 3 banking days of the closing transaction.
  • If you choose payment by check and at the time of your Buyback or Trade-In your vehicle is subject to a negative mileage adjustment (in other words, your adjusted vehicle mileage at the time of your Buyback transaction is above the mileage range that you entered into the Online Claims Portal), you may choose to complete your appointment and a check for the correct amount will be mailed to you within 3 banking days of the closing transaction.  You may also choose to reschedule your appointment, which you may do via the Online Claims Portal or by calling 1-844-98-CLAIM.
  • If you chose an Early Lease Termination, you may choose to receive a check at your closing transaction or request an Electronic Fund Transfer (EFT) to be submitted within 3 banking days of your closing transaction. If your vehicle is subject to a negative mileage adjustment pursuant to the lease contract, a check will not be provided immediately and instead Volkswagen will mail a new check within 3 banking days of the closing transaction.
  • If you chose an Approved Emissions Modification, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your appointment.
  • If you chose an Emissions Compliant Repair, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your Participation Payment appointment or Emissions Compliant Repair appointment.
  • If you are a Former Owner or Former Lessee, once you return a signed offer letter package, including a release signed in the presence of a Notary Public, and Volkswagen reviews the offer letter package for completeness, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 days.

I have an outstanding loan on my vehicle. When will my lender receive payment?

If you complete a Buyback or Trade-In, Volkswagen will send payment to your lender within 5 business days of your completed closing appointment.  Please remember that different lenders have different procedures in place for processing loan payoffs, which will take a varying amount of time.  We suggest that you continue to pay your loan payments even after your closing appointment until you receive confirmation from your lender that your loan has been paid off.  Your lender should send you a refund for any over-payment it receives as a result of you continuing to make your loan payments.

I have fully paid off my loan since receiving my offer letter. What do I do?

If you have fully paid off your loan and no longer have a lien on your vehicle, we may be able to adjust your offer amount in advance of your closing appointment. In order for us to do so, you must contact us at 1-844-98-CLAIM no later than 21 days in advance of your closing appointment. If you are not able to contact us this far in advance, you have the option of postponing your closing appointment until your offer amount has been adjusted and you have received your title (which you will need to provide at the time of your closing appointment) from your lender. Proceeding with your closing appointment without alerting us that you paid off your loan will delay your receipt of the portion of your payment that would have gone to your lender.

I selected Electronic Fund Transfer as my payment method. What happens next?

JPMorgan Chase QuickPay is providing the EFT service for settlement payments to individual consumers.  If you are an Eligible Owner or Eligible Lessee, Volkswagen will submit a request to JPMorgan Chase to initiate an Electronic Fund Transfer within 3 banking days of completion of your closing transaction, or if you are an Eligible Former Owner or Former Lessee, within 3 banking days of Volkswagen’s determination that your returned offer package is complete.  After VW submits the request to JPMorgan Chase for an Electronic Fund Transfer, you will receive an email from JPMorgan Chase QuickPay asking you to enter your account information and certain additional information required for the payment to be transferred to you.  The additional information required will be the same as the information you entered into the Online Claims Portal.  If you are unsure what you entered, please check the “Claim Preferences” section of your Online Claims Portal account, which can be found by clicking “Account” in the upper righthand corner and then clicking “Claim Preferences.”

If you have completed your closing appointment and have not received an email from JPMorgan Chase within 3 banking days of your closing appointment, please try the below troubleshooting steps.  If these steps do not resolve the issue, please call 1-844-98-CLAIM.

  • Check your inbox for an email from JPMorgan Chase with the email address [email protected] and the subject line “VOLKSWAGEN of AMERICA has sent you a payment”. The EFT email is not from Volkswagen.
  • Check your Spam folder as the EFT emails are sometimes blocked by firewalls or spam filters.

If you filed a claim on behalf of a business or company, please see the next question for the business EFT process.

What is the process for being paid by EFT if I filed my claim on behalf of a business or company?

The JPMorgan Chase Quickpay product that is being used for individual consumer EFT payments is not available for EFT payments to businesses. If your claim is on behalf of a business, you will not receive a link from Chase to process your EFT payment.  Instead, Volkswagen will send you an email requesting that you provide your banking information to Volkswagen in order to process your EFT payment. The email will include instructions on how and where to submit your banking information, which will involve faxing a Business EFT Form and a copy of a voided check to Volkswagen at the number provided on the form. If your company cannot provide a voided check, you will be asked to provide a letter on company letterhead that provides the company’s bank’s name and address along with the routing and bank account number.  Once you have completed your closing and Volkswagen has received and processed your banking information, Volkswagen will trigger your EFT payment.

What are acceptable forms of the Government issued ID required to be submitted as part of my claim?

Acceptable forms of Government issued ID include a driver’s license with a photo, a state or province ID card, a passport or passport card, or dependent card with a photo.  Please do not submit a military ID or other Government Agency IDs as your Government issued ID because federal regulations prohibit photocopying these types of IDs.  Military IDs and Government Agency IDs will not be accepted.

The affected vehicle is owned or leased by a business or company. Can I file a claim?

Yes.  The Online Claims Portal will ask whether you are filing a claim on behalf of a business or company and you should select “Yes.”  When you upload your documents, you will be asked to submit proof that you have the authority to act on behalf of the business or company, such as the Articles of Incorporation or Partnership agreement listing you as someone who is authorized to act on behalf of the business or company.  If you are not authorized to act on behalf of the company, you must submit (1) a Power of Attorney signed by an individual who is authorized to act on behalf of the company delegating you authority to complete the claims process on the company’s behalf; (2) a Government-Issued photo ID of the individual who is authorized to act on behalf of the company; and (3) a document showing that the individual who delegated authority to you is authorized to act on behalf of the company.

There are two Power of Attorney forms on the website. What are they for?

The first type of Power of Attorney is a form that you may use to delegate authority to another person to file a claim on your behalf and attend the closing on your behalf.  If you are the registered owner or leaseholder and you may not be able to attend the closing appointment, you must submit a Power of Attorney at the same time you submit the other documentation needed to verify your eligibility.  Please note that you closing appointment will be cancelled if you have not submitted a Power of Attorney as part of your claim and someone other else shows up to transact your closing appointment, even if they bring a Power of Attorney with them to the appointment.

If you are able to attend the closing appointment but there is another titleholder or leaseholder who cannot be present at the closing appointment, the individual attending the closing will need to bring a notarized Power of Attorney demonstrating that the Titleholder(s) or Leaseholder(s) have granted you authority to transact the closing appointment.  Not every claimant will have a need for this Power of Attorney.

The second type of Power of Attorney is a Limited Power of Attorney for Buyback or Trade-In closing appointments. At your closing appointment, you will be asked to sign this form to allow Volkswagen to transfer title of your vehicle from you to Volkswagen.  The Settlement Specialist will provide this form at your closing appointment.  Please note that you cannot use this form to authorize another person to transact your buyback on your behalf.

I received my offer letter and want to accept the offer. What do I do?

To accept the offer in your offer letter, you must sign your offer letter and sign the release in the presence of a Notary Public.  If you live in one of the following states, you will need to download an additional form for the Notary Public to sign when they notarize the release:  California, Florida, Georgia, Hawaii, Massachusetts, Missouri, Rhode Island and Texas. Please click here to download the required form.

After the documents have been signed and notarized, you must then return both documents by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321.  Please note that the offer letter upload page will not allow you to upload multiple documents. If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.

I have accepted my offer. What happens next?

After you accept your offer and return the signed and notarized offer packet, Volkswagen will review your offer packet to confirm that it contains the required signature(s) and notarization.  Volkswagen will then notify you if your offer packet is complete or if there are any deficiencies that need to be addressed.

After Volkswagen notifies you that your offer packet is complete, if you are a current owner or current lessee, you will be able to schedule your appointment for a Buyback, Trade-In, Lease Termination, Approved Emissions Modification or Emissions Compliant Repair via the Online Claims Portal or by calling 1-844-98-CLAIM.  If you are a former owner or former lessee, you will be able to select your preferred method for receiving payment via the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form, and Volkswagen will send your payment to you.

I have driven my car since I’ve uploaded my documents and received my offer letter. Does my payment amount change?

It may.  If you are an Eligible Owner, your vehicle mileage will be recorded at the time of your Buyback, Trade-In or Approved Emissions modification appointment.  Under the terms of the Settlement, you are allotted 15,000 miles per year (prorated to 1,250 miles per month).  If your adjusted mileage at the time of your closing appointment is below the range that you entered into the Online Claims Portal initially, then your payment amount may be higher than the amount in your offer letter.  If your adjusted mileage at the time of your closing appointment is above the range that you entered into the Online Claims Portal initially, then your payment amount may be lower than the amount in your offer letter.

If you are an Eligible Lessee and you have selected the Lease Termination option, you will not be charged an early termination fee, but you will still be responsible for other fees under the terms of your lease agreement, which could include excess mileage charges.

You will be able to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form before scheduling an appointment.

I want to update the vehicle mileage information on my claim. What do I do?

After you accept your offer, you may update your mileage during the appointment scheduling process.  You will be prompted to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form.  The Settlement Specialist will also update your mileage at your closing appointment and your payment will be adjusted accordingly.

I want to change my preferred dealer. What do I do?

You may change your preferred dealer during the appointment scheduling process using the Online Claims Portal or by listing a different dealer on the form included in your offer packet if you submitted a Paper Claims Form.

There are two names on my vehicle title – mine and someone else’s. Do we both need to be at the Buyback appointment?

Yes, all Titleholders will need to be at the Buyback or Trade-In appointment to complete the Buyback or Trade-In transaction.  If each Titleholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the absent Titleholder(s) have granted one Titleholder authority to transact the Buyback or Trade-In on behalf of others.  A copy of a Power of Attorney Form can be found hereThis is not necessary if the additional listed Titleholder is your lender.

If you selected an Approved Emissions Modification, it is not necessary for all Titleholders to be present at the appointment.

I am a Generation One Eligible Owner who selected a Buyback or Trade-In. What do I need to bring to my closing appointment?

If you are an Generation One Eligible Owner and you selected a Buyback or Trade-In, you will need to bring several things to your closing appointment, including:

  • Government-Issued Photo ID. If you filed this claim on behalf of another individual, please bring your Photo ID.
  • Government-Issued Photo ID for Each Listed Titleholder. If any name(s) on the title is different than the name(s) of the Registered Owner(s), you will need to bring a legible copy of a Photo ID for each individual whose name appears on the title.  This is not necessary if the additional listed Titleholder is your lender.
  • Notarized Power of Attorney for Titleholder(s), if applicable. If each Titleholder cannot be present at the closing appointment, one of the titleholders will need to bring a notarized Power of Attorney demonstrating that the other Titleholder(s) have granted that person authority to transact the Buyback or Trade-In.  A copy of a Power of Attorney Form can be found here.  This is not necessary if the additional listed Titleholder is your lender.
  • 3.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 3.0-liter engine power in order to complete the Buyback or Trade-In.
  • Transferable Title, if applicable. You must bring your paper title to the closing, unless you never received a copy of the title because you have a loan on your vehicle and the title was only sent to your lender.  Electronic titles will not be accepted.  Please be sure to check the back of your title to ensure that there is space for you to sign over title to Volkswagen.  If there is not a blank space for the Buyback or Trade-In transaction, you will need to obtain a new title from your DMV or similar government agency.
  • If you have any liens on your Title, other than a vehicle financing loan, you must pay off all liens before you can transfer your Title to Volkswagen.  If there is a lien showing on your Title at the time of your Buyback or Trade-In transaction, Volkswagen will require proof that the lien has been satisfied before your Buyback or Trade-In can occur.
  • Certified Check, if applicable. If your offer letter indicated that you owe money to Volkswagen to proceed with your Buyback or Trade-In, you are required to bring a certified check made out to Volkswagen Group of America, Inc.  Personal checks will not be accepted.
  • All Keys and Key FOBs.

I am an Eligible Lessee who selected an Early Lease Termination. What do I need to bring to my closing appointment?

If you are an Eligible Lessee and you selected an Early Lease Termination, you will need to bring several things to your closing appointment, including:

  • Government-Issued Photo ID. If you filed this claim on behalf of another individual, please bring your Photo ID.
  • Government-Issued Photo ID for Leaseholder(s), if applicable. If each Leaseholder cannot be present at the closing appointment, one of the leaseholders will need to bring a notarized Power of Attorney demonstrating that the other Leaseholder(s) have granted that person authority to transact the Early Lease Termination.  A copy of a Power of Attorney Form can be found here.
  • 3.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 3.0-liter engine power in order to complete the Early Lease Termination.
  • All Keys and Key FOBs.

I am an Eligible Owner or Lessee who selected an Approved Emissions Modification. What do I need to bring to my service appointment?

If you are an Eligible Owner or Eligible Lessee and you selected an Approved Emissions Modification, you will need to bring the below information to your service appointment:

  • 3.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 3.0-liter engine power in order to complete the Approved Emissions Modification.

If you are an Eligible Owner or Eligible Lessee and you selected an Emissions Compliant Repair, you will need to bring the below information to your service appointment:

  • 3.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 3.0-liter engine power in order to complete the Approved Emissions Modification.

What should I expect at my Buyback, Trade-In or Early Lease Termination Appointment?

Your closing appointment for a Buyback, Trade-In or Early Lease Termination should be straightforward.  When you arrive at the dealer, please ask for the Settlement Specialist.  The Settlement Specialist is an individual employed by Volkswagen whose sole responsibility is to transact closing transactions.  The Settlement Specialist will verify the required Government-Issued Photo IDs, verify the vehicle VIN, and document the vehicle mileage and condition at the time of vehicle surrender.  The Settlement Specialist will also collect any required documentation from you, such as a Title or a Power of Attorney, if applicable.  If you are completing a Buyback or Trade-In transaction, the Settlement Specialist will provide you with an Odometer Statement and Limited Power of Attorney and you will be asked to review and sign those documents.  After all documentation has been reviewed and verified, the Settlement Specialist will provide you with a check or trigger your payment via check or Electronic Fund Transfer, depending on the payment method you selected and your vehicle mileage at the time of the closing appointment. If you select the Trade-In option, you will only receive a payment if the Trade-In credit exceeds the retail value of the newly acquired vehicle.

What should I expect at my Approved Emissions Modification or Emissions Compliant Repair Appointment?

Your appointment for an Approved Emissions Modification or Emissions Compliant Repair will be like other vehicle service appointments.  When you arrive at the dealer, please let them know that you are there for an Approved Emissions Modification or Emissions Compliant Repair and they will help you to complete the process.  Once the Approved Emissions Modification or Emissions Compliant Repair has been completed on your vehicle, the dealer will alert Volkswagen that the modification has been completed and Volkswagen will trigger payment to you in the method that you selected.

While your vehicle is receiving its Approved Emissions Modification or Emissions Compliant Repair, the dealer will provide you with a loaner vehicle free of charge.

I don’t think that Volkswagen’s ineligibility determination or offer amount calculation is accurate. Can I appeal this decision?

Yes.  If you believe you are eligible to receive benefits under the Settlement Program or that your offer amount is incorrect, you may appeal the ineligibility determination or offer amount calculation to the Court-appointed Claims Review Committee.  The Claims Review Committee is composed of one representative from Volkswagen, one representative from Settlement Class Counsel and a Court-appointed neutral who will be called upon to resolve disagreements between the Claims Committee’s other members, should they arise.  To submit an appeal to the Claims Review Committee, you must send a written request to appeal to the Claims Review Committee, P.O. Box 214500, Auburn Hills, MI 48321 or [email protected].

Your request must include the following information:

  • Claimant’s name, address, telephone number, VIN of the affected vehicle and Claim Reference Number.
  • A brief statement explaining why you believe the ineligibility determination or offer amount calculation was in error.

After your claim is received and reviewed by the Claims Review Committee, you will receive a final determination as to your eligibility status.

More Information

I have additional questions. Where can I go to learn more?

If you have additional questions about the Settlements, you may read any of the Court Documents posted on this website, including the Long Form Notice.

The Long Form Notice has also been mailed to individuals who may be eligible to receive benefits under the Settlements.

You may also visit the Federal Trade Commission (“FTC”) and Court websites or call Volkswagen at 1-844-98-CLAIM.

 Claims Process

Step 1

Claim Submission: Claimant submits claim and supporting documentation through the Online Claims Portal or using the Paper Claims form.

Step 2

Document Review: Volkswagen reviews information and documentation submitted by claimant to determine whether all required information and documentation have been received.

Step 3

Eligibility Review and Offer Letter Creation: Volkswagen confirms claimant is eligible for the Settlement Program, verifies loan payoff information (if applicable) and generates an offer letter for the claimant. Before the offer letter is sent to the claimant, the Court-appointed Claims Supervisor verifies eligibility and confirms that the offer amounts are accurate. Once confirmed, final offer letter is sent to the claimant.

Step 4

Acceptance of Offer Letter: Upon receipt of offer package, claimant reviews offer. If claimant decides to accept the offer, they sign the offer letter and sign the release in the presence of a Notary Public. Claimant then sends both of these documents back to Volkswagen using the Online Claims Portal, mail or fax. Upon receipt, Volkswagen reviews the offer packet for completion.

Step 5

Closing Appointment, if necessary: After Volkswagen confirms the claimant’s signed and notarized offer letter is complete, the claimant schedules an appointment for their remedy selection. Former Owners and Former Lessees do not need to schedule a closing appointment.

Step 6

Payment: Current owners or lessees will receive payment at or shortly after the closing appointment, depending on the remedy and payment method selected and whether a negative mileage adjustment is required. Payments to Former Owners and Former Lessees will be sent within three business days after Volkswagen has confirmed that the signed and notarized offer letter is complete and the Former Owner or Lessee has selected a payment method. For more information on the timing of your payment, please click here.