Volkswagen has reached Settlements involving 2.0-liter Volkswagen and Audi diesel vehicles with the United States Environmental Protection Agency (“EPA”), the California Attorney General, the California Air Resources Board (“CARB”), the Federal Trade Commission, and current vehicle owners/lessees and certain former vehicle owners/lessees in the United States.
Under the Settlements, Volkswagen has agreed to:
OWNERS & LESSEES CAN CHOOSE:
Buyback of your car (or
early lease termination) + Cash
Enter a Vehicle Identification Number (“VIN”) to determine if a vehicle is included in the 2.0L Settlements.
A VIN is the unique identification number for a vehicle and contains 17 alphanumeric characters. It may be found on the state vehicle registration, vehicle insurance card or on the vehicle itself - either on the driver's side dashboard at the bottom of the windshield or on the driver's side door jam. The VIN will not include the letter 'i' or the letter 'o' but may include the number '1' or the number '0'.
The VIN entered is not covered under the scope of the proposed settlements. For a list of included vehicles that may be eligible please see the FAQ section of this website.
The VIN entered is included in the terms of the proposed 2.0L Settlements. Both Vehicle and Owner/Lessee eligibility stipulations apply in order to participate in the Settlements. Visit the Check My Eligibility section of this website to determine if you may qualify for benefits under the proposed Settlements and take next steps to understand your options.
The following 2.0-liter TDI engine vehicles are included and may be eligible*:
* To be eligible, a vehicle must be Operable, meaning that it can be driven on its own engine power. Additional requirements regarding the vehicle’s title also apply.
2013 – 2015
VW Beetle Convertible
2013 – 2015
2010 – 2015
VW Golf SportWagen
2009 – 2015
VW Jetta SportWagen
2009 – 2014
2012 – 2015
2010 – 2013; 2015
These Settlements apply only to the 2.0-liter vehicles listed above. Volkswagen, Audi and Porsche have reached proposed Settlements involving 3.0-liter Volkswagen, Audi and Porsche diesel vehicles with the United States Department of Justice (“DOJ”) on behalf of the Environmental Protection Agency (“EPA”), the State of California by and through the California Air Resources Board (“CARB”) and the California Attorney General, the Federal Trade Commission (“FTC”) and the Court-appointed Plaintiffs’ Steering Committee (“PSC”) which represents current 3.0-liter vehicle owners and lessees and certain former owners and lessees. For more information on the 3.0-liter agreements, please click here.
To determine if you may be eligible under the Settlements, please visit the Eligibility Check & Online Portal section of this website. You will be asked a few questions to help you determine if you are eligible and the options that may be available to you.
Yes, military serving overseas or government personnel on assignment overseas can participate in the Settlements, even if their vehicles are located overseas. To determine if you are eligible, please use the Eligibility Check & Online Portal section of this website. If eligible, you can also begin the online registration process through the Online Portal. For questions on how transactions will take place in your circumstances, contact Volkswagen at 1-844-98-CLAIM.
Military serving overseas or government personnel on assignment overseas are not responsible for the payments associated with shipping their cars back to the United States. If you register through the claims process, Volkswagen will coordinate with you to arrange for your buyback.
Yes, consumers in Hawaii and Alaska can participate in the Settlements and will have the same choice in remedies as other consumers. Volkswagen will work with you to complete the Buyback/Early Lease Termination or Approved Emissions Modification of your vehicle. If your claim reflects a Hawaii or Alaska registration or mailing address, Volkswagen will contact you to provide you with further updates on your options for completing your selected remedy.
If you owned an eligible vehicle as of September 18, 2015 and sold it before June 28, 2016, you may be eligible to participate but you must have registered by September 16, 2016 to claim benefits under the Settlements. Registration was available by either (1) registering as an Eligible Seller through the Online Portal or (2) filling out and returning the Eligible Seller Identification Form. If you did not register as an Eligible Seller by September 16, 2016, you are not eligible for benefits.
If you had an active lease of an eligible vehicle from Volkswagen Credit, Inc. or Audi Financial Services on September 18, 2015, you may be eligible to participate.
To determine if you are eligible and register online, please visit the Eligibility & Online Portal section of this website.
The following entities and individuals are excluded from the class:
If you currently own an Eligible Vehicle and the vehicle is inoperable, your eligibility depends on when the car became inoperable. If your vehicle was not operable on September 16, 2016, then you are not eligible to receive benefits under the Settlements. If your vehicle was operable on September 16, 2016 and has since become inoperable, you may be eligible to receive the Eligible Owner Restitution Payment but are not eligible for the full Buyback amount or an Approved Emissions Modification. Proof of operability on certain dates will be required.
If you restore your car to operability—at your expense—you may be eligible to receive the full Buyback amount or an Approved Emissions Modification, whichever you select.
The emissions allegations regarding the 2.0-liter Volkswagen and Audi TDI vehicles became public on September 18, 2015. TDI vehicles that were sold before this date did not have the same depreciated values as vehicles that were sold after the emissions allegations became public. Individuals who sold their TDI vehicle before September 18, 2015 are not part of this Class Action Settlement, and they retain the right to bring their own individual lawsuit.
Your vehicle does not need to be currently registered to be eligible. In order for the vehicle to be eligible, it must have been registered in the U.S. at some point between September 18, 2015 and June 28, 2016, but the registration need not have been in your name. In order for you to be eligible, you must have registered the vehicle in your name at some point after September 18, 2015.
If you are a non-Volkswagen Dealer in the United States or its territories, you may provide a title or bill of sale in place of a registration.
Volkswagen has agreed to provide compensation to owners of eligible 2.0-Liter TDI vehicles that were purchased in the U.S. but are ineligible to participate in the Settlement because the vehicles were registered in Canada rather than the United States between September 18, 2015 and June 28, 2016.
Volkswagen is currently developing the claims process to provide this category of vehicles with compensation equivalent to the compensation being offered to class members under the 2.0-Liter TDI Settlement Program. You may now begin the process of obtaining benefits, assuming you are deemed eligible, by registering in the Online Claims Portal or mailing or faxing a Paper Claims Form.
Volkswagen will process your claim and determine whether Volkswagen will extend you compensation once the claims process is finalized. As part of the claims process, you will be required to submit certain documents in order for Volkswagen to determine whether you will receive benefits.
No. This Settlement relates only to the claims against Volkswagen and is separate from the Bosch Settlement. To learn more about the Bosch Settlement, please visit www.BoschVWSettlement.com or call 1-844-305-1928.
If you currently own or lease an eligible vehicle, you have choices. You can opt to:
1) have Volkswagen buy back your vehicle if you currently own it,
2) terminate your lease without an early termination penalty if you are currently leasing the vehicle through Volkswagen Credit, Inc. or Audi Financial Services, or
3) if an Emissions Modification is approved for your vehicle by EPA and CARB, receive an Approved Emissions Modification free of charge. Vehicles that receive an Approved Emissions Modification will also receive an extended emissions warranty covering the emissions system of the eligible vehicle. An Approved Emissions Modification is currently available for model year 2015 vehicles. An Emissions Modification is still pending for model year 2014 and earlier vehicles.
All three of these options include a cash payment from Volkswagen Group of America.
In addition, certain former owners or lessees may be eligible for cash payments under the Settlements. Former owners must have registered online as an eligible seller or submitted an Eligible Seller Identification Form by September 16, 2016 to claim benefits under the Settlements. If you are a former owner and did not register by that date, you are not eligible for benefits.
To determine if you may be eligible under the Settlements, and if so, what options may be available to you, please visit the Eligibility Check & Online Portal section of this website.
The Class Action Settlement option you choose is not final until you bring in your vehicle for a Buyback, Approved Emissions Modification, or Lease Termination. You may change your selection by calling 1-844-98-CLAIM or using the live chat function in the Online Portal.
No. Provided that you do not have an outstanding loan on your eligible vehicle, following receipt of your Class Action Settlement payment, you can use your Settlement payment as you wish.
Under the terms of the Settlements, your Volkswagen dealer is able to offer you incentives and/or rebates to reduce the price on a future Volkswagen purchase. The amount of your cash payment and other relief under the Settlements are not affected by your decision to purchase or lease another Volkswagen. The Settlements do not preclude Volkswagen dealerships from providing you with any special offers. Please note that if you sell or trade in your vehicle after June 28, 2016, you will not be eligible for the Class Action Settlement.
The EPA and CARB have approved Emissions Modifications for the following vehicles:
The EPA and CARB have not yet approved an Emissions Modification for model year 2012-2014 2.0-Liter TDI Passat vehicles with manual transmissions and Volkswagen is assessing how best to proceed with its proposed Emissions Modification for the “Generation 2” vehicles reflected in the below chart that have manual transmissions.
Before approving an emissions modification, the EPA and CARB carefully evaluate the effects of the proposed modification on your vehicle’s emissions levels, reliability, durability, fuel economy, noise vibration and harshness, vehicle performance, driveability, and other qualities.
Affected owners and lessees will be notified by mail (and email if you register at www.VWCourtSettlement.com and elect to receive updates by email), when an emissions modification is approved by EPA and CARB, or if Volkswagen formally withdraws its application for approval of an emissions modification for any vehicles. In addition, Approved Emissions Modifications and official notices of withdrawal, if any, will be posted here.
If you already submitted a claim and selected an Approved Emissions Modification as your remedy, you do not need to do anything. Volkswagen will process your claim in the normal claims review process. If you have not yet created an account and/or submitted supporting information and documentation for your claim, you can submit a claim through the Online Claims Portal or the Paper Claims Form. For more information about the claims process click here.
The Approved Emissions Modification for model year 2015 vehicles will be completed in two stages. Upon completion of the first stage of the Approved Emissions Modification, claimants will receive 2/3 of the payment amount to which they are entitled. Upon completion of the second stage of the Approved Emissions Modification, claimants will receive the last 1/3 of the payment amount to which they are entitled. If you sell or otherwise transfer ownership of your vehicle before the second stage of the Approved Emissions Modification can be completed, you will not be eligible to receive the last 1/3 of the payment, but the new owner will be able to submit a claim and complete the second stage of the approved emissions modification to receive the last 1/3 of the payment.
Yes, all owners and lessees of included 2.0-liter TDI vehicles are eligible to have an emissions modification (if approved by the EPA and CARB) performed on their vehicle free of charge and will also receive an extended emissions warranty. Notice will be sent to all affected owners or lessees if an approved emissions modification is available for their vehicle. That notice will include information on what the modification involves, the impact (if any) that the modification will have on the vehicle and the terms of the extended emissions warranty. You will also be able to find information about any Approved Emissions Modifications on this website.
The EPA and CARB have approved an Emissions Modification for the following vehicles: (i) all model year 2015 vehicles, (ii) model year 2012-2014 2.0-Liter TDI Passat vehicles with automatic transmissions (iii) model years 2013-2014 Volkswagen Beetle and Beetle Convertible 2.0-Liter TDI vehicles, (iv) model years 2010-2013 Volkswagen Golf 2-Door 2.0-Liter TDI vehicles, (v) model years 2010-2014 Volkswagen Golf 4-Door 2.0-Liter TDI vehicles, and (vi) model years 2009-2014 Volkswagen Jetta and Jetta SportWagen 2.0-Liter TDI vehicles. You may also view the Volkswagen and Audi Notices of the modifications here.
If you obtain an approved emissions modification you will no longer have an Eligible Vehicle and the Buyback or Lease Termination options under the Settlements will no longer be available. You may still apply to receive a cash payment associated with the approved emissions modification. Please call 1-844-98-CLAIM for more information.
To date, the EPA and CARB have approved an Emissions Modification for the following vehicles: (i) all model year 2015 vehicles, (ii) model year 2012-2014 2.0-Liter TDI Passat vehicles with automatic transmissions (iii) model years 2013-2014 Volkswagen Beetle and Beetle Convertible 2.0-Liter TDI vehicles, (iv) model years 2010-2013 Volkswagen Golf 2-Door 2.0-Liter TDI vehicles, (v) model years 2010-2014 Volkswagen Golf 4-Door 2.0-Liter TDI vehicles, and (vi) model years 2009-2014 Volkswagen Jetta and Jetta SportWagen 2.0-Liter TDI vehicles. Emissions modifications for 2012-2014 2.0-Liter TDI Passat vehicles with manual transmissions have not yet been approved.
A look-up tool is available through www.vwdiesellookup.com where owners and lessees, and potential future owners and lessees, can enter a VIN and determine (1) if an emissions modification is approved for their vehicle, (2) if that modification has been completed on their vehicle, and (3) the terms of any applicable extended emissions warranty.
The “Approved Emissions Modification Extended Warranty” will apply to all vehicles that receive an Approved Emissions Modification, and will cover all replaced components that are part of the Approved Emissions Modification, any component that reasonably could be impacted by effects of the Approved Emissions Modification, and the engine subassembly. The Approved Emissions Modification Extended Warranty also provides for a loaner vehicle if emissions warranty service will last longer than 3 hours.
The Approved Emissions Modification Extended Warranty period for 2009-2014 model year vehicles will be the greater of:
(a) 4 years or 48,000 miles from the date and mileage of the installation of the Approved Emissions Modification (whichever comes first),
(b) 10 years or 120,000 actual miles from the initial date of purchase (whichever comes first), or
(c) 4 years of 48,000 miles from the date of the first resale transaction to the first person who purchases the vehicle for purposes other than resale after the installation of the Approved Modification (whichever comes first).
For 2015 model year vehicles, the warranty period will be the greater of:
(a) 11 years or 162,000 miles, whichever occurs first, from the vehicle’s original in-service date; OR
(b) 5 years or 60,000 miles, whichever occurs first, from the date and mileage of Phase 1 of the emissions modification. At the time of the subsequent Phase 2 modification, the extended warranty will be honored for 5 years or 60,000 miles, whichever occurs first, from the date and mileage of the completion of Phase 2.
You may attempt to negotiate with your insurance company for a payment to repair it and proceed with a Buyback, or if you decide not to repair the vehicle, you may still be eligible for a restitution payment as long as your vehicle was operable as of June 28, 2016 and you transferred title to your Insurance Company after September 16, 2016.
If you “totaled” your vehicle and sold it to your Insurance Company on or after September 18, 2015 but before June 28, 2016, you would qualify under the Settlements as an Eligible Seller and may qualify for benefits as long as you registered online as an Eligible Seller or submitted an Eligible Seller Identification Form by September 16, 2016.
Eligible sellers can receive a cash payment of a set percentage of the September 2015 NADA Used Car Guide Clean Trade value of their vehicle, including manufacturer-installed options, plus additional restitution, which is a flat dollar amount. To receive compensation under the Class Action Settlement, Eligible Sellers must have identified themselves by registering as an Eligible Seller on the Online Claims Portal or filling out and submitting the Eligible Seller Identification Form by September 16, 2016.
Under the terms of the Class Action Settlement, if you choose the Approved Emissions Modification option, you will receive the restitution payment after you take your vehicle to a dealership and the Approved Emissions Modification is installed. If you choose to receive your payment by check, a check will be mailed within 3 banking days of completion of the modification. If you choose to receive your payment by Electronic Funds Transfer, an EFT will be submitted within 3 banking days of completion of the modification.
The 2015 model year TDI vehicles (also known as the “Generation 3” vehicles) will require two dealer visits to complete the Approved Emissions Modification. Two-thirds of the restitution payment will be paid after the first visit to the dealer, and one-third will be paid after the second visit. A free oil change also will be provided for Generation 3 vehicles on the second dealer visit.
This website cannot answer specific legal questions or dispense tax advice. Because your tax situation is unique to you, you should consult a tax professional to assess the specific tax implications of any payment you may receive. For more information, you may contact the Plaintiffs’ Steering Committee at [email protected] or 1-800-948-2181.
The total amount you are eligible to receive under the FTC Settlement and the Class Action Settlement is the same. To calculate your total amount using the FTC charts, you have to select the appropriate region, add or subtract your vehicle’s options, and make any adjustments based on mileage. Note that there are three different mileage tables, depending on your vehicle model. The Online Claims Portal does those calculations for you automatically, including any adjustments based on the mileage you enter. So the amount you receive through the Online Claims Portal will be the same as a correctly calculated amount using the FTC charts. If you believe there is an error, please call us at 1-844-98-CLAIM.
The FTC charts provide your total amount for a buyback or for an approved emissions modification, subject to any adjustments for options and mileage. The Class Action Settlement divides this total amount into “vehicle value” and “restitution.” The FTC does not divide its total amount this way, but the overall dollar figure is the same. As long as you correctly calculate your amount using the FTC charts, this will provide you with your total buyback amount.
Note that to calculate your total amount, you will need to use two different charts. These are all found in the Court Documents section of this website under FTC Consent Order. To determine your total amount, start with Attachment 1A and then add or subtract any amounts for mileage adjustments from one of the following three attachments for your corresponding vehicle:
Attachment 2A (Golf), or Attachment 2B (Jetta, Beetle) or Attachment 2C (Passat, A3).
You have until September 1, 2018 to submit a claim under the Class Action Settlement. You may change your selection of remedy at any point up until the Buyback or Approved Emissions Modification is complete.
Class members who have sold their eligible vehicle between September 18, 2015 and June 28, 2016 receive the Seller Restitution because they no longer possess the vehicle to pursue a Buyback or Approved Emissions Modification. Because the Settlements also compensate the current owners of these vehicles, the eligible sellers split the Owner Restitution compensation with the current eligible owner.
Mileage requirements in leases are negotiated terms between the lessee and lessor, and the contractual terms of your lease as to mileage are unchanged by the Settlements. When calculating potential mileage penalties, Volkswagen will not pro rate mileage, but instead will compare the vehicle mileage on the vehicle surrender date to that allowed under the full lease term. To learn whether you will have to pay a mileage penalty when your lease terminates, you should review your lease contract.
Now that the Court has granted approval of the Class Settlements, class members may begin to submit claims through the Online Claims Portal or the Paper Claims Form. You will be required to submit certain documents and information that are needed to determine your eligibility under the Class Action Settlement. Once that information has been received, your claim will be reviewed for eligibility and, if you are deemed eligible, you will receive a letter detailing the benefits you are entitled to receive under the Settlements and information on what steps you need to take to receive those benefits.
You have until September 1, 2018, to submit a complete and valid claim to obtain benefits under the Settlements.
The timing of your receipt of benefits depends on when you file a complete and valid claim with Volkswagen. Once your claim has been reviewed and approved and you return a signed offer letter package, including a release signed in the presence of a Notary Public, you will receive payment or be able to schedule a closing appointment, depending on the remedy that you select.
Eligible Owners will be able to schedule Buyback appointments within 90 days of acceptance of an offer and scheduling an appointment. Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment. If an emissions modification is approved, Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 90 days of acceptance of an offer and scheduling an appointment. If you are an Eligible Seller or former lessee and do not need to schedule a closing appointment, your payment will be processed in accordance with the timelines outlined here.
To be eligible to participate and receive a Buyback, Lease Termination or Approved Emissions Modification under the Settlements, you must be the owner or lessee of an eligible vehicle at the time you seek to obtain relief.
If you owned an eligible vehicle on June 28, 2016 and sell, trade or otherwise transfer ownership of your vehicle before obtaining your benefits under the Settlements, you will lose your right to obtain any benefits, unless the reason you transferred ownership was because your car was totaled and you transferred ownership of your vehicle to your insurance company after September 16, 2016.
Volkswagen will review consumers’ documents within approximately 10 business days of receipt. At the end of this period, Volkswagen will send a notice informing you whether your documents include all of the necessary information to determine your eligibility or, alternatively, whether you need to provide additional documents or information. After Volkswagen has notified you that you have provided all of the necessary information, Volkswagen will determine your eligibility, the Court-Appointed Claims Supervisor will review Volkswagen’s determination and Volkswagen will inform you whether you are eligible and extend you an offer, if applicable, within approximately 10 business days.
If the payoff amount reflected in your offer letter is incorrect, please contact us at 1-844-98-CLAIM. Please do not sign and return an offer letter with an incorrect payoff amount as this will delay the processing time for your payment.
No. The court-appointed Class Counsel will assist you with your claim at no charge to you. You may contact them at 1-800-948-2181 or [email protected].
In the “Understand Your Options” Steps in the Online Claims Portal you can adjust a tentative return date so that you can understand how different return dates and vehicle mileage will impact the amount of the payment that you will receive from Volkswagen. This is not the actual return date.
Now that the Court has granted final approval of the Settlements, the claims process has begun. Volkswagen is reviewing the documents and information submitted by consumers to determine eligibility to participate in the Settlements. If a consumer is deemed eligible, Volkswagen will send a final offer packet to the consumer. The consumer must accept the offer by signing the offer letter, signing the release in the presence of a Notary Public, and returning the complete packet to Volkswagen. After Volkswagen has received a complete offer packet, the consumer will be able to schedule an appointment for their selected remedy. Eligible Owners will be able to schedule Buyback appointments within 90 days of acceptance of an offer and scheduling an appointment. Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment. Eligible Owners and Eligible Lessees of model year 2015 vehicles will be able to schedule Approved Emissions Modification appointments within 90 days of acceptance of an offer and scheduling an appointment.
Your payment is contingent upon completion of your closing transaction for a Buyback, Lease Termination or Approved Emissions Modification. Once you have completed your closing transaction, the timing of your payment depends on the remedy you chose, whether there was a mileage adjustment at the closing transaction, and the payment method you selected.
Volkswagen will send payment to your lender within 5 business days of your completed closing appointment. Please remember that different lenders have different procedures in place for processing loan payoffs, which will take a varying amount of time. We suggest that you continue to pay your loan payments even after your closing appointment until you receive confirmation from your lender that your loan has been paid off. Your lender should send you a refund for any over-payment it receives as a result of you continuing to make your loan payments.
If you have fully paid off your loan and no longer have a lien on your vehicle, we may be able to adjust your offer amount in advance of your closing appointment. In order for us to do so, you must contact us at 1-844-98-CLAIM no later than 21 days in advance of your closing appointment. If you are not able to contact us this far in advance, you have the option of postponing your closing appointment until your offer amount has been adjusted and you have received your title (which you will need to provide at the time of your closing appointment) from your lender. Proceeding with your closing appointment without alerting us that you paid off your loan will delay your receipt of the portion of your payment that would have gone to your lender.
JPMorgan Chase QuickPay is providing the EFT service for settlement payments to individual consumers. If you are an Eligible Owner or Eligible Lessee, Volkswagen will submit a request to JPMorgan Chase to initiate an Electronic Fund Transfer within 3 banking days of completion of your closing transaction, or if you are an Eligible Seller or former lessee, within 3 banking days of Volkswagen’s determination that your returned offer package is complete. After VW submits the request to JPMorgan Chase for an Electronic Fund Transfer, you will receive an email from JPMorgan Chase QuickPay asking you to enter your account information and certain additional information required for the payment to be transferred to you. The additional information required will be the same as the information you entered into the Online Claims Portal. If you are unsure what you entered, please check the “Claim Preferences” section of your Online Claims Portal account, which can be found by clicking “Account” in the upper righthand corner and then clicking “Claim Preferences.”
If you have completed your closing appointment and have not received an email from JPMorgan Chase within 3 banking days of your closing appointment, please try the below troubleshooting steps. If these steps do not resolve the issue, please call 1-844-98-CLAIM.
If you filed a claim on behalf of a business or company, please see the next question for the business EFT process.
The JPMorgan Chase Quickpay product that is being used for individual consumer EFT payments is not available for EFT payments to businesses. If your claim is on behalf of a business, you will not receive a link from Chase to process your EFT payment. Instead, Volkswagen will send you an email requesting that you provide your banking information to Volkswagen in order to process your EFT payment. The email will include instructions on how and where to submit your banking information, which will involve faxing a Business EFT Form and a copy of a voided check to Volkswagen at the number provided on the form. If your company cannot provide a voided check, you will be asked to provide a letter on company letterhead that provides the company’s bank’s name and address along with the routing and bank account number. Once you have completed your closing and Volkswagen has received and processed your banking information, Volkswagen will trigger your EFT payment.
Acceptable forms of Government issued ID include a driver’s license with a photo, a state or province ID card, a passport or passport card, or dependent card with a photo. Please do not submit a military ID or other Government Agency IDs as your Government issued ID because federal regulations prohibit photocopying these types of IDs. Military IDs and Government Agency IDs will not be accepted.
Yes. The Online Claims Portal will ask whether you are filing a claim on behalf of a business or company and you should select “Yes.” When you upload your documents, you will be asked to submit proof that you have the authority to act on behalf of the business or company, such as the Articles of Incorporation or Partnership agreement listing you as someone who is authorized to act on behalf of the business or company. If you are not authorized to act on behalf of the company, you must submit (1) a Power of Attorney signed by an individual who is authorized to act on behalf of the company delegating you authority to complete the claims process on the company’s behalf; (2) a Government-Issued photo ID of the individual who is authorized to act on behalf of the company; and (3) a document showing that the individual who delegated authority to you is authorized to act on behalf of the company.
The first type of Power of Attorney is a form that you may use to delegate authority to another person to file a claim on your behalf and attend the closing on your behalf. If you are the registered owner or leaseholder and you may not be able to attend the closing appointment, you must submit a Power of Attorney at the same time you submit the other documentation needed to verify your eligibility. Please note that you closing appointment will be cancelled if you have not submitted a Power of Attorney as part of your claim and someone other else shows up to transact your closing appointment, even if they bring a Power of Attorney with them to the appointment.
If you are able to attend the closing appointment but there is another titleholder or leaseholder who cannot be present at the closing appointment, the individual attending the closing will need to bring a notarized Power of Attorney demonstrating that the Titleholder(s) or Leaseholder(s) have granted you authority to transact the closing appointment. Not every claimant will have a need for this Power of Attorney.
The second type of Power of Attorney is a Limited Power of Attorney for Buyback closing appointments. At your closing appointment, you will be asked to sign this form to allow Volkswagen to transfer title of your vehicle from you to Volkswagen. The Settlement Specialist will provide this form at your closing appointment. Please note that you cannot use this form to authorize another person to transact your buyback on your behalf.
To accept the offer in your offer letter, you must sign your offer letter and sign the release in the presence of a Notary Public. If you live in one of the following states, you will need to download an additional form for the Notary Public to sign when they notarize the release: California, Florida, Georgia, Hawaii, Massachusetts, Missouri, Rhode Island and Texas. Please click here to download the required form.
After the documents have been signed and notarized, you must then return both documents by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321. Please note that the offer letter upload page will not allow you to upload multiple documents. If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.
After you accept your offer and return the signed and notarized offer packet, Volkswagen will review your offer packet to confirm that it contains the required signature(s) and notarization. Volkswagen will then notify you if your offer packet is complete or if there are any deficiencies that need to be addressed.
After Volkswagen notifies you that your offer packet is complete, if you are a current owner or current lessee, you will be able to schedule your appointment for a Buyback, Lease Termination or Approved Emissions Modification via the Online Claims Portal or by calling 1-844-98-CLAIM. If you are a former owner or former lessee, you will be able to select your preferred method for receiving payment via the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form, and Volkswagen will send your payment to you.
It may. If you are an Eligible Owner, your vehicle mileage will be recorded at the time of your Buyback or Approved Emissions modification appointment. Under the terms of the Settlement, you are allotted 12,500 miles per year (prorated to 1,042 miles per month). If your mileage at the time of your closing appointment is below the range that you entered into the Online Claims Portal initially, then your payment amount may be higher than the amount in your offer letter. If your mileage at the time of your closing appointment is above the range that you entered into the Online Claims Portal initially, then your payment amount may be lower than the amount in your offer letter.
If you are an Eligible Lessee and you have selected the Lease Termination option, you will not be charged an early termination fee, but you will still be responsible for other fees under the terms of your lease agreement, which could include excess mileage charges.
Your offer letter contains the estimated mileage at the time of your closing appointment that you entered. You will be able to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form before scheduling an appointment.
After you accept your offer, you may update your mileage during the appointment scheduling process. You will be prompted to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form. The Settlement Specialist will also update your mileage at your closing appointment and your payment will be adjusted accordingly.
Yes, all Titleholders will need to be at the Buyback appointment to complete the buyback transaction. If each Titleholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the absent Titleholder(s) have granted you authority to transact the Buyback. A copy of a Power of Attorney Form can be found here. This is not necessary if the additional listed Titleholder is your lender.
If you selected an Approved Emissions Modification, it is not necessary for all Titleholders to be present at the appointment.
If you are an Eligible Owner and you selected a Buyback, you will need to bring several things to your closing appointment, including:
Please click here for a printable checklist of documents and items that you will need to bring to your Buyback appointment.
If you are an Eligible Lessee and you selected an Early Lease Termination, you will need to bring several things to your closing appointment, including:
Please click here for a printable checklist of documents and items that you will need to bring to your Early Lease Termination appointment.
If you are an Eligible Owner or Eligible Lessee and you selected an Approved Emissions Modification, you will need to bring the below information to your service appointment:
Your closing appointment for a Buyback or Early Lease Termination should be straightforward. When you arrive at the dealer, please ask for the Settlement Specialist. The Settlement Specialist is an individual employed by Volkswagen whose sole responsibility is to transact closing transactions. The Settlement Specialist will verify the required Government-Issued Photo IDs, verify the vehicle VIN, and document the vehicle mileage and condition at the time of vehicle surrender. The Settlement Specialist will also collect any required documentation from you, such as a Title or a Power of Attorney, if applicable. If you are completing a Buyback transaction, the Settlement Specialist will provide you with an Odometer Statement and Limited Power of Attorney and you will be asked to review and sign those documents. After all documentation has been reviewed and verified, the Settlement Specialist will provide you with a check or trigger your payment via check or Electronic Fund Transfer, depending on the payment method you selected and your vehicle mileage at the time of the closing appointment. Please click here for more information on the timing of payments.
Your appointment for an approved emissions modification will be like other vehicle service appointments. When you arrive at the dealer, please let them know that you are there for an Approved Emissions Modification and they will help you to complete the Approved Emissions Modification process. Once the approved emissions modification has been completed on your vehicle, the dealer will alert Volkswagen that the modification has been completed and Volkswagen will trigger payment to you in the method that you selected.
If the Approved Emissions Modification is scheduled to take longer than 3 hours or is not complete within 3 hours of the scheduled start of the appointment, the dealer will provide you with a loaner vehicle free of charge.
Yes. If you believe you are eligible to receive benefits under the Settlement Program or that your offer amount is incorrect, you may appeal the ineligibility determination or offer amount calculation to the Court-appointed Claims Review Committee. The Claims Review Committee is composed of one representative from Volkswagen, one representative from Settlement Class Counsel and a Court-appointed neutral who will be called upon to resolve disagreements between the Claims Committee’s other members, should they arise. To submit an appeal to the Claims Review Committee, you must send a written request to appeal to the Claims Review Committee, P.O. Box 214500, Auburn Hills, MI 48321 or [email protected].
Your request must include the following information:
After your claim is received and reviewed by the Claims Review Committee, you will receive a final determination as to your eligibility status.
If you have additional questions about the Settlements, you may read any of the Court Documents posted on this website, including the Long Form Notice.
The Long Form Notice has also been mailed to individuals who may be eligible to receive benefits under the Settlements.
You may also visit the Federal Trade Commission (“FTC”) and Court websites or call Volkswagen at 1-844-98-CLAIM.
Document Review: Volkswagen reviews information and documentation submitted by claimant to determine whether all required information and documentation have been received.
Eligibility Review and Offer Letter Creation: Volkswagen confirms claimant is eligible for the Settlement Program, verifies loan payoff information (if applicable) and generates an offer letter for the claimant. Before the offer letter is sent to the claimant, the Court-appointed Claims Supervisor verifies eligibility and confirms that the offer amounts are accurate. Once confirmed, final offer letter is sent to the claimant.
Acceptance of Offer Letter: Upon receipt of offer package, claimant reviews offer. If claimant decides to accept the offer, they sign the offer letter and sign the release in the presence of a Notary Public. Claimant then sends both of these documents back to Volkswagen using the Online Claims Portal, mail or fax. Upon receipt, Volkswagen reviews the offer packet for completion.
Closing Appointment, if necessary: After Volkswagen confirms the claimant’s signed and notarized offer letter is complete, the claimant schedules an appointment for a Buyback, Early Lease Termination or Approved Emissions Modification. Former Owners and Former Lessees do not need to schedule a closing appointment.
Payment: Current owners or lessees will receive payment at or shortly after the closing appointment, depending on the payment method selected and whether a negative mileage adjustment is required. Payments to Former Owners and Former Lessees will be sent within three business days after Volkswagen has confirmed that the signed and notarized offer letter is complete and the Former Owner or Lessee has selected a payment method. For more information on the timing of your payment, please click here.