Official Informational Website

Volkswagen/Audi 2.0L Diesel
Emissions Settlement Program

Learn more about the Settlements and program to modify or buyback
certain Volkswagen or Audi diesel automobiles in the United States.


 About


Volkswagen has reached Settlements involving 2.0-liter Volkswagen and Audi diesel vehicles with the United States Environmental Protection Agency (“EPA”), the California Attorney General, the California Air Resources Board (“CARB”), the Federal Trade Commission, and current vehicle owners/lessees and certain former vehicle owners/lessees in the United States.


Under the Settlements, Volkswagen has agreed to:

  • Buy back, terminate leases or provide approved emissions modifications for nearly 475,000 2.0-liter TDI diesel cars in the United States;
  • Provide cash payments to owners/lessees;
  • Pay for environmental remediation; and
  • Promote zero emissions vehicle technology.

OWNERS & LESSEES CAN CHOOSE:


Buyback of your car (or
early lease termination) + Cash

 

 
Modification to your car to
improve emissions. Keep your car +
Cash (Modification must be approved by EPA and CARB)

Videos and How-To Info



Settlement Process Video

Online Portal Tutorial #1


  Selecting a Buy Back or Early Lease Termination

  Reviewing Mileage Impact on Your Offer

  Selecting an Approved Emissions Modification

  Accepting an EFT Payment

Look Up Recalls

To determine whether an approved emissions modification has been completed on a particular vehicle and the terms of any applicable extended emissions warranty, please click the brand-appropriate link below and enter the VIN.

Volkswagen Recall Look Up

Audi Recall Look Up

Check My Eligibility & Access Online Portal

 2.0L Vehicle Lookup

Enter a Vehicle Identification Number (“VIN”) to determine if a vehicle is included in the 2.0L Settlements.


A VIN is the unique identification number for a vehicle and contains 17 alphanumeric characters. It may be found on the state vehicle registration, vehicle insurance card or on the vehicle itself - either on the driver's side dashboard at the bottom of the windshield or on the driver's side door jam. The VIN will not include the letter 'i' or the letter 'o' but may include the number '1' or the number '0'.

Court Documents, Forms & Notices

Approved Class Action Settlement Agreement

Approved Department of Justice Consent Decree

Approved FTC Consent Order

Notices

Emissions Modifications

Motions & Court Orders

States' Certifications for Beneficiary Status

Claims Supervisor Reports

Claims Process Forms

Process Overviews

Frequently Asked Questions

Eligibility

Which vehicles are included in the Settlements?

The following 2.0-liter TDI engine vehicles are included and may be eligible*:
* To be eligible, a vehicle must be Operable, meaning that it can be driven on its own engine power. Additional requirements regarding the vehicle’s title also apply.

VW Beetle
2013 – 2015

VW Beetle Convertible
2013 – 2015

VW Golf
2010 – 2015

VW Golf SportWagen
2015

VW Jetta
2009 – 2015

VW Jetta SportWagen
2009 – 2014

VW Passat
2012 – 2015

Audi A3
2010 – 2013; 2015

I don’t see my 3.0-liter Diesel listed above. What about me?

These Settlements apply only to the 2.0-liter vehicles listed above. Volkswagen, Audi and Porsche have reached proposed Settlements involving 3.0-liter Volkswagen, Audi and Porsche diesel vehicles with the United States Department of Justice (“DOJ”) on behalf of the Environmental Protection Agency (“EPA”), the State of California by and through the California Air Resources Board (“CARB”) and the California Attorney General, the Federal Trade Commission (“FTC”) and the Court-appointed Plaintiffs’ Steering Committee (“PSC”) which represents current 3.0-liter vehicle owners and lessees and certain former owners and lessees. For more information on the 3.0-liter agreements, please click here.

If I am a former owner or lessee, am I eligible to participate in the proposed Settlements?

To determine if you may be eligible under the Settlements, please visit the Eligibility Check & Online Portal section of this website. You will be asked a few questions to help you determine if you are eligible and the options that may be available to you.

I am military serving overseas or government personnel on assignment overseas. Can I participate in the Settlements?

Yes, military serving overseas or government personnel on assignment overseas can participate in the Settlements, even if their vehicles are located overseas. To determine if you are eligible, please use the Eligibility Check & Online Portal section of this website. If eligible, you can also begin the online registration process through the Online Portal. For questions on how transactions will take place in your circumstances, contact Volkswagen at 1-844-98-CLAIM.

I am military serving overseas or government personnel on assignment overseas. How do I get my car back to the United States to participate in the Settlements?

Military serving overseas or government personnel on assignment overseas are not responsible for the payments associated with shipping their cars back to the United States. If you register through the claims process, Volkswagen will coordinate with you to arrange for your buyback.

I live in Hawaii or Alaska and there is not a Volkswagen or Audi Dealer located near me. Can I participate in the Settlements?

Yes, consumers in Hawaii and Alaska can participate in the Settlements and will have the same choice in remedies as other consumers.  Volkswagen will work with you to complete the Buyback/Early Lease Termination or Approved Emissions Modification of your vehicle.  If your claim reflects a Hawaii or Alaska registration or mailing address, Volkswagen will contact you to provide you with further updates on your options for completing your selected remedy.

I used to own an eligible vehicle, but have sold it. Am I eligible to participate in the Settlements?

If you owned an eligible vehicle as of September 18, 2015 and sold it before June 28, 2016, you may be eligible to participate but you must have registered by September 16, 2016 to claim benefits under the Settlements.  Registration was available by either (1) registering as an Eligible Seller through the Online Portal or (2) filling out and returning the Eligible Seller Identification Form.  If you did not register as an Eligible Seller by September 16, 2016, you are not eligible for benefits.

I used to lease an eligible vehicle. Am I eligible to participate in the Settlements?

If you had an active lease of an eligible vehicle from Volkswagen Credit, Inc. or Audi Financial Services on September 18, 2015, you may be eligible to participate.

To determine if you are eligible and register online, please visit the Eligibility & Online Portal section of this website.

Who is excluded from participating in the Class Action Settlement?

The following entities and individuals are excluded from the class:

  • Owners who acquired ownership of their Volkswagen or Audi 2.0-liter TDI vehicles after September 18, 2015, and transfer title before participating in the Settlements;
  • Lessees of a Volkswagen or Audi 2.0-liter TDI vehicle that is leased from a leasing company other than Volkswagen Credit, Inc. or Audi Financial Services;
  • Owners whose Volkswagen or Audi 2.0-liter TDI vehicle (1) could not be driven under the power of its own 2.0-liter TDI engine on June 28, 2016, or (2) had a branded title of assembled, dismantled, flood, junk, rebuilt, reconstructed, or salvage on September 18, 2015, and was acquired from a junkyard or salvage yard after September 18, 2015;
  • Owners who sell or otherwise transfer ownership of their Volkswagen or Audi 2.0-liter TDI vehicle between June 28, 2016 and September 16, 2016;
  • Volkswagen’s officers, directors and employees and participants in Volkswagen’s internal lease program; Volkswagen’s affiliates and affiliates’ officers, directors and employees; their distributors and distributors’ officers, directors and employees; and Volkswagen dealers and Volkswagen dealers’ officers and directors;
  • Judicial officers and their immediate family members and associated court staff assigned to this case; and
  • All those otherwise in the class who or which timely and properly opt out of the class as provided in the Class Action Settlement.

I am an Eligible Owner and my car is inoperable. Am I eligible for benefits?

If you currently own an Eligible Vehicle and the vehicle is inoperable, your eligibility depends on when the car became inoperable.  If your vehicle was not operable on September 16, 2016, then you are not eligible to receive benefits under the Settlements.  If your vehicle was operable on September 16, 2016 and has since become inoperable, you may be eligible to receive the Eligible Owner Restitution Payment but are not eligible for the full Buyback amount or an Approved Emissions Modification.  Proof of operability on certain dates will be required.

If you restore your car to operability—at your expense—you may be eligible to receive the full Buyback amount or an Approved Emissions Modification, whichever you select.

I sold my vehicle before September 18, 2015, why am I excluded?

The emissions allegations regarding the 2.0-liter Volkswagen and Audi TDI vehicles became public on September 18, 2015.  TDI vehicles that were sold before this date did not have the same depreciated values as vehicles that were sold after the emissions allegations became public.  Individuals who sold their TDI vehicle before September 18, 2015 are not part of this Class Action Settlement, and they retain the right to bring their own individual lawsuit.

My vehicle is not currently registered. Do I need a current registration to be eligible for benefits?

Your vehicle does not need to be currently registered to be eligible.  In order for the vehicle to be eligible, it must have been registered in the U.S. at some point between September 18, 2015 and June 28, 2016, but the registration need not have been in your name.  In order for you to be eligible, you must have registered the vehicle in your name at some point after September 18, 2015.

If you are a non-Volkswagen Dealer in the United States or its territories, you may provide a title or bill of sale in place of a registration.

I purchased my vehicle in the United States and it is registered in Canada. Am I eligible for benefits?

Volkswagen has agreed to provide compensation to owners of eligible 2.0-Liter TDI vehicles that were purchased in the U.S. but are ineligible to participate in the Settlement because the vehicles were registered in Canada rather than the United States between September 18, 2015 and June 28, 2016.

Volkswagen is currently developing the claims process to provide this category of vehicles with compensation equivalent to the compensation being offered to class members under the 2.0-Liter TDI Settlement Program. You may now begin the process of obtaining benefits, assuming you are deemed eligible, by registering in the Online Claims Portal or mailing or faxing a Paper Claims Form.

Volkswagen will process your claim and determine whether Volkswagen will extend you compensation once the claims process is finalized.  As part of the claims process, you will be required to submit certain documents in order for Volkswagen to determine whether you will receive benefits.

I received a Court-Approved Notice for a Bosch Settlement related to my Volkswagen or Audi TDI Settlement. Is this the same Settlement?

No.  This Settlement relates only to the claims against Volkswagen and is separate from the Bosch Settlement. To learn more about the Bosch Settlement, please visit www.BoschVWSettlement.com or call 1-844-305-1928.

Settlement Benefits Options

What can I receive under the Settlements now that they are approved?

If you currently own or lease an eligible vehicle, you have choices. You can opt to:

1) have Volkswagen buy back your vehicle if you currently own it,
2) terminate your lease without an early termination penalty if you are currently leasing the vehicle through Volkswagen Credit, Inc. or Audi Financial Services, or
3) if an Emissions Modification is approved for your vehicle by EPA and CARB, receive an Approved Emissions Modification free of charge. Vehicles that receive an Approved Emissions Modification will also receive an extended emissions warranty covering the emissions system of the eligible vehicle. To determine if an Approved Emissions Modification is available for your vehicle, please click here or visit www.vwdiesellookup.com if you have a Volkswagen vehicle or www.audidiesellookup.com if you have an Audi vehicle.

All three of these options include a cash payment from Volkswagen Group of America.

In addition, certain former owners or lessees may be eligible for cash payments under the Settlements. Former owners must have registered online as an eligible seller or submitted an Eligible Seller Identification Form by September 16, 2016 to claim benefits under the Settlements. If you are a former owner and did not register by that date, you are not eligible for benefits. 

To determine if you may be eligible under the Settlements, and if so, what options may be available to you, please visit the Eligibility Check & Online Portal section of this website.

I changed my mind and want to choose a different Class Action Settlement option. What should I do?

The Class Action Settlement option you choose is not final until you bring in your vehicle for a Buyback, Approved Emissions Modification, or Lease Termination. You may change your selection by calling 1-844-98-CLAIM or using the live chat function in the Online Portal.

Do I have to use my Class Action Settlement payment to buy or lease another VW or Audi, or another vehicle from the dealer?

No. Provided that you do not have an outstanding loan on your eligible vehicle, following receipt of your Class Action Settlement payment, you can use your Settlement payment as you wish.

My Dealership is offering a loyalty discount if I get another Volkswagen. Does this affect my options?

Under the terms of the Settlements, your Volkswagen dealer is able to offer you incentives and/or rebates to reduce the price on a future Volkswagen purchase. The amount of your cash payment and other relief under the Settlements are not affected by your decision to purchase or lease another Volkswagen. The Settlements do not preclude Volkswagen dealerships from providing you with any special offers. Please note that if you sell or trade in your vehicle after June 28, 2016, you will not be eligible for the Class Action Settlement.

Emissions Modification

When will the emissions modification be available for my vehicle?

The EPA and CARB have approved Emissions Modifications for the following vehicles:

  • Model year 2015 2.0-Liter TDI vehicles, the “Generation 3” vehicles reflected in the below chart (Stage One only);
  • Model year 2012-2014 2.0-Liter TDI Passat vehicles, the “Generation 2” vehicles reflected in the below chart, that have automatic transmissions.
  • Model year 2010-2014 2.0-Liter TDI vehicles, the “Generation 1” vehicles reflected in the below chart.
  • Certain 2009 2.0-Liter TDI vehicles, the “Generation 1” vehicles reflected in the below chart. If you own a 2009 vehicle and would like to know whether there is an Approved Emissions Modification for your vehicle, please visit www.vwdiesellookup.com.

There is not yet an approved an Emissions Modification for model year 2012-2014 2.0-Liter TDI Passat vehicles with manual transmissions and certain model year 2009 Generation 1 vehicles.

Before approving an emissions modification, the EPA and CARB carefully evaluate the effects of the proposed modification on your vehicle’s emissions levels, reliability, durability, fuel economy, noise vibration and harshness, vehicle performance, driveability, and other qualities.

Affected owners and lessees will be notified by mail (and email if you register at www.VWCourtSettlement.com and elect to receive updates by email), when an emissions modification is approved by EPA and CARB, or if Volkswagen formally withdraws its application for approval of an emissions modification for any vehicles. In addition, Approved Emissions Modifications and official notices of withdrawal, if any, will be posted here.

vw_emissions_table

I own or lease a 2.0-Liter vehicle for which there is an Approved Emissions Modification. What do I do now?

If you already submitted a claim and selected an Approved Emissions Modification as your remedy, you do not need to do anything.  Volkswagen will process your claim in the normal claims review process.  If you have not yet created an account and/or submitted supporting information and documentation for your claim, you can submit a claim through the Online Claims Portal or the Paper Claims Form.  For more information about the claims process click here.

The Approved Emissions Modification for model year 2015 vehicles will be completed in two stages. Upon completion of the first stage of the Approved Emissions Modification, claimants will receive 2/3 of the payment amount to which they are entitled. Upon completion of the second stage of the Approved Emissions Modification, claimants will receive the last 1/3 of the payment amount to which they are entitled. If you sell or otherwise transfer ownership of your vehicle before the second stage of the Approved Emissions Modification can be completed, you will not be eligible to receive the last 1/3 of the payment, but the new owner will be able to submit a claim and complete the second stage of the approved emissions modification to receive the last 1/3 of the payment.

If I am excluded from or opt out of the Class Action Settlement, can I still benefit from an emissions modification (if approved) and extended warranty on my vehicle?

Yes, all owners and lessees of included 2.0-liter TDI vehicles are eligible to have an emissions modification (if approved by the EPA and CARB) performed on their vehicle free of charge and will also receive an extended emissions warranty. Notice will be sent to all affected owners or lessees if an approved emissions modification is available for their vehicle. That notice will include information on what the modification involves, the impact (if any) that the modification will have on the vehicle and the terms of the extended emissions warranty. You will also be able to find information about any Approved Emissions Modifications on this website.

The EPA and CARB have approved an Emissions Modification for the following vehicles: (i) all model year 2015 vehicles, (ii) model year 2012-2014 2.0-Liter TDI Passat vehicles with automatic transmissions (iii) model years 2013-2014 Volkswagen Beetle and Beetle Convertible 2.0-Liter TDI vehicles, (iv) model years 2010-2013 Volkswagen Golf 2-Door 2.0-Liter TDI vehicles, (v) model years 2010-2014 Volkswagen Golf 4-Door 2.0-Liter TDI vehicles, (vi) model years 2010-2014 Volkswagen Jetta and Jetta SportWagen 2.0-Liter TDI vehicles, and (v) certain model year 2009 2.0-Liter TDI vehicles.  If you own a 2009 vehicle and would like to know whether there is an Approved Emissions Modification for your vehicle, please visit www.vwdiesellookup.com. The Approved Emissions Modification for model year 2015 vehicles will be completed in two stages, and EPA and CARB have approved Phase One.  You may also view the Volkswagen and Audi Notices of the modifications here.

If you obtain an approved emissions modification you will no longer have an Eligible Vehicle and the Buyback or Lease Termination options under the Settlements will no longer be available.  You may still apply to receive a cash payment associated with the approved emissions modification.  Please call 1-844-98-CLAIM for more information.

I recently bought an eligible vehicle. How can I tell if it has already received an emissions modification?

To date, the EPA and CARB have approved an Emissions Modification for the following vehicles: (i) all model year 2015 vehicles, (ii) model year 2012-2014 2.0-Liter TDI Passat vehicles with automatic transmissions (iii) model years 2013-2014 Volkswagen Beetle and Beetle Convertible 2.0-Liter TDI vehicles, (iv) model years 2010-2013 Volkswagen Golf 2-Door 2.0-Liter TDI vehicles, (v) model years 2010-2014 Volkswagen Golf 4-Door 2.0-Liter TDI vehicles, and (vi) model years 2010-2014 Volkswagen Jetta and Jetta SportWagen 2.0-Liter TDI vehicles. Emissions modifications for 2012-2014 2.0-Liter TDI Passat vehicles with manual transmissions have not yet been approved.

A look-up tool is available through www.vwdiesellookup.com where owners and lessees, and potential future owners and lessees, can enter a VIN and determine (1) if an emissions modification is approved for their vehicle, (2) if that modification has been completed on their vehicle, and (3) the terms of any applicable extended emissions warranty.

What is included in the extended warranty for the Approved Emissions Modification, and how long does the warranty last?

The “Approved Emissions Modification Extended Warranty” will apply to all vehicles that receive an Approved Emissions Modification, and will cover all replaced components that are part of the Approved Emissions Modification, any component that reasonably could be impacted by effects of the Approved Emissions Modification, and the engine subassembly. The Approved Emissions Modification Extended Warranty also provides for a loaner vehicle if emissions warranty service will last longer than 3 hours.

The Approved Emissions Modification Extended Warranty period for 2009-2014 model year vehicles will be the greater of:

(a) 4 years or 48,000 miles, whichever comes first, from date and mileage of implementing the Emissions Modification, except for vehicles offered for resal, in which case from the date and mileage of the first resale transaction after the modification to the first person who in good faith purchases the vehicle for purposes other than resale,  or

(b) 10 years or 120,000 actual miles from the initial date of purchase (whichever comes first).

For 2015 model year vehicles, the warranty period will be the greater of:

(a) 11 years or 162,000 miles, whichever occurs first, from the vehicle’s original in-service date; OR

(b) 5 years or 60,000 miles, whichever occurs first, from the date and mileage of Phase 1 of the emissions modification. At the time of the subsequent Phase 2 modification, the extended warranty will be honored for 5 years or 60,000 miles, whichever occurs first, from the date and mileage of the completion of Phase 2.

Monetary Compensation

My vehicle has been in an accident, and my Insurance Company wants to “Total” it. What should I do?

You may attempt to negotiate with your insurance company for a payment to repair it and proceed with a Buyback, or if you decide not to repair the vehicle, you may still be eligible for a restitution payment as long as your vehicle was operable as of June 28, 2016 and you transferred title to your Insurance Company after September 16, 2016.

If you “totaled” your vehicle and sold it to your Insurance Company on or after September 18, 2015 but before June 28, 2016, you would qualify under the Settlements as an Eligible Seller and may qualify for benefits as long as you registered online as an Eligible Seller or submitted an Eligible Seller Identification Form by September 16, 2016.

What relief do eligible sellers get?

Eligible sellers can receive a cash payment of a set percentage of the September 2015 NADA Used Car Guide Clean Trade value of their vehicle, including manufacturer-installed options, plus additional restitution, which is a flat dollar amount. To receive compensation under the Class Action Settlement, Eligible Sellers must have identified themselves by registering as an Eligible Seller on the Online Claims Portal or filling out and submitting the Eligible Seller Identification Form by September 16, 2016.

When will I receive the restitution payment if I choose the Approved Emissions Modification option?

Under the terms of the Class Action Settlement, if you choose the Approved Emissions Modification option, you will receive the restitution payment after you take your vehicle to a dealership and the Approved Emissions Modification is installed. If you choose to receive your payment by check, a check will be mailed within 3 banking days of completion of the modification.  If you choose to receive your payment by Electronic Funds Transfer, an EFT will be submitted within 3 banking days of completion of the modification.

The 2015 model year TDI vehicles (also known as the “Generation 3” vehicles) will require two dealer visits to complete the Approved Emissions Modification. Two-thirds of the restitution payment will be paid after the first visit to the dealer, and one-third will be paid after the second visit. A free oil change also will be provided for Generation 3 vehicles on the second dealer visit.

Is my Class Action Settlement payment taxable?

This website cannot answer specific legal questions or dispense tax advice. Because your tax situation is unique to you, you should consult a tax professional to assess the specific tax implications of any payment you may receive.  For more information, you may contact the Plaintiffs’ Steering Committee at [email protected] or 1-800-948-2181.

Why do I get a different dollar amount from this website than from the FTC charts?

The total amount you are eligible to receive under the FTC Settlement and the Class Action Settlement is the same. To calculate your total amount using the FTC charts, you have to select the appropriate region, add or subtract your vehicle’s options, and make any adjustments based on mileage. Note that there are three different mileage tables, depending on your vehicle model. The Online Claims Portal does those calculations for you automatically, including any adjustments based on the mileage you enter. So the amount you receive through the Online Claims Portal will be the same as a correctly calculated amount using the FTC charts. If you believe there is an error, please call us at 1-844-98-CLAIM.

Why isn’t my total buyback payment the “Buyback” amount from the FTC chart plus additional restitution?

The FTC charts provide your total amount for a buyback or for an approved emissions modification, subject to any adjustments for options and mileage. The Class Action Settlement divides this total amount into “vehicle value” and “restitution.” The FTC does not divide its total amount this way, but the overall dollar figure is the same. As long as you correctly calculate your amount using the FTC charts, this will provide you with your total buyback amount.

Note that to calculate your total amount, you will need to use two different charts. These are all found in the Court Documents section of this website under FTC Consent Order. To determine your total amount, start with Attachment 1A and then add or subtract any amounts for mileage adjustments from one of the following three attachments for your corresponding vehicle:

Attachment 2A (Golf), or Attachment 2B (Jetta, Beetle) or Attachment 2C (Passat, A3).

I’m not sure whether I want to pursue a Buyback or Approved Emissions Modification right now. When do I have to decide?

You have until September 1, 2018 to submit a claim under the Class Action Settlement. You may change your selection of remedy at any point up until the Buyback or Approved Emissions Modification is complete.

I sold my car after September 18, 2015. Why is my payment different from eligible owners?

Class members who have sold their eligible vehicle between September 18, 2015 and June 28, 2016 receive the Seller Restitution because they no longer possess the vehicle to pursue a Buyback or Approved Emissions Modification. Because the Settlements also compensate the current owners of these vehicles, the eligible sellers split the Owner Restitution compensation with the current eligible owner.

I have a lease. Do I have to pay a mileage penalty?

Mileage requirements in leases are negotiated terms between the lessee and lessor, and the contractual terms of your lease as to mileage are unchanged by the Settlements. When calculating potential mileage penalties, Volkswagen will not pro rate mileage, but instead will compare the vehicle mileage on the vehicle surrender date to that allowed under the full lease term. To learn whether you will have to pay a mileage penalty when your lease terminates, you should review your lease contract.

Claims Process

What are the next steps?

Now that the Court has granted approval of the Class Settlements, class members may begin to submit claims through the Online Claims Portal or the Paper Claims Form.  You will be required to submit certain documents and information that are needed to determine your eligibility under the Class Action Settlement.  Once that information has been received, your claim will be reviewed for eligibility and, if you are deemed eligible, you will receive a letter detailing the benefits you are entitled to receive under the Settlements and information on what steps you need to take to receive those benefits.

You have until September 1, 2018, to submit a complete and valid claim to obtain benefits under the Settlements.

What are the steps for processing my claim and how long will it take?

  • Document Review. From the date you submit all of the requested documentation, Volkswagen will review your documents within 10 business days and determine whether all required documents have been received.  Volkswagen will then notify you either that your documents are complete or that there is a deficiency in your documents.
  • Eligibility Review & Offer Letter Creation. After you receive notification that your document package is complete, Volkswagen will determine your eligibility, confirm your loan payoff amount, if applicable, and create an offer letter for eligible claimants.  In addition, the independent Claims Supervisor will re-review your documents to determine whether there are any deficiencies, confirm your eligibility and review your offer letter to ensure that payment amounts are accurate.  The processing time for this step pursuant to the court approved Settlement Agreement is 10 business days, however due to response times from lenders, you may experience some additional delays before receiving an offer from Volkswagen.
  • Acceptance of Offer Letter. Upon receipt of an offer letter, you will need to review it.  If you decide to accept it, you must sign and have it notarized and then return it to Volkswagen.  Upon receipt of a signed offer letter, Volkswagen will need to review it to confirm it is complete.  This typically takes 2-3 business days to complete.
  • Closing Appointment, if necessary. If your offer letter is deemed complete, you will then be able to schedule your Buyback, Early Lease Termination, or Approved Emissions Modification appointment.
  • Payment. Upon completion of your closing appointment, you will receive payment.  For more information on payment timelines, please click here.  If you are a Former Lessee or Eligible Seller and do not need to schedule an appointment, payment will be triggered upon completion of Volkswagen’s review of your signed offer letter.

When will I receive my benefits? I want to turn in/sell my vehicle now.

The timing of your receipt of benefits depends on when you file a complete and valid claim with Volkswagen.  Once your claim has been reviewed and approved and you return a signed offer letter package, including a release signed in the presence of a Notary Public, you will receive payment or be able to schedule a closing appointment, depending on the remedy that you select.

Eligible Owners will be able to schedule Buyback appointments within 90 days of acceptance of an offer and scheduling an appointment.  Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment.  If an emissions modification is approved, Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 90 days of acceptance of an offer and scheduling an appointment.  If you are an Eligible Seller or former lessee and do not need to schedule a closing appointment, your payment will be processed in accordance with the timelines outlined here.

To be eligible to participate and receive a Buyback, Lease Termination or Approved Emissions Modification under the Settlements, you must be the owner or lessee of an eligible vehicle at the time you seek to obtain relief.

If you owned an eligible vehicle on June 28, 2016 and sell, trade or otherwise transfer ownership of your vehicle before obtaining your benefits under the Settlements, you will lose your right to obtain any benefits, unless the reason you transferred ownership was because your car was totaled and you transferred ownership of your vehicle to your insurance company after September 16, 2016.

How long will it take for Volkswagen to review my claim?

Volkswagen will review consumers’ documents within approximately 10 business days of receipt.  At the end of this period, Volkswagen will send a notice informing you whether your documents include all of the necessary information to determine your eligibility or, alternatively, whether you need to provide additional documents or information.  After Volkswagen has notified you that you have provided all of the necessary information, Volkswagen will determine your eligibility, the Court-Appointed Claims Supervisor will review Volkswagen’s determination and Volkswagen will inform you whether you are eligible and extend you an offer, if applicable, within approximately 10 business days.

I received my offer letter and the outstanding loan payoff amount is incorrect. What do I do?

If the payoff amount reflected in your offer letter is incorrect, please contact us at 1-844-98-CLAIM.  Please do not sign and return an offer letter with an incorrect payoff amount as this will delay the processing time for your payment.

Do I need to hire or pay a claim service to assist with completing my settlement claim?

No. The court-appointed Class Counsel will assist you with your claim at no charge to you. You may contact them at 1-800-948-2181 or [email protected].

How early can I schedule my appointment for a Buyback, Early Lease Termination or Approved Emissions Modification?

In the “Understand Your Options” Steps in the Online Claims Portal you can adjust a tentative return date so that you can understand how different return dates and vehicle mileage will impact the amount of the payment that you will receive from Volkswagen. This is not the actual return date.

Now that the Court has granted final approval of the Settlements, the claims process has begun. Volkswagen is reviewing the documents and information submitted by consumers to determine eligibility to participate in the Settlements. If a consumer is deemed eligible, Volkswagen will send a final offer packet to the consumer. The consumer must accept the offer by signing the offer letter, signing the release in the presence of a Notary Public, and returning the complete packet to Volkswagen. After Volkswagen has received a complete offer packet, the consumer will be able to schedule an appointment for their selected remedy. Eligible Owners will be able to schedule Buyback appointments within 90 days of acceptance of an offer and scheduling an appointment. Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer and scheduling an appointment. Eligible Owners and Eligible Lessees of model year 2015 vehicles will be able to schedule Approved Emissions Modification appointments within 90 days of acceptance of an offer and scheduling an appointment.

When will I receive my Settlement payment for my Buyback, Early Lease Termination or Approved Emissions Modification?


Your payment is contingent upon completion of your closing transaction for a Buyback, Lease Termination or Approved Emissions Modification.  Once you have completed your closing transaction, the timing of your payment depends on the remedy you chose, whether there was a mileage adjustment at the closing transaction, and the payment method you selected.

  • If you chose a Buyback, a check will be available at your closing transaction or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your closing transaction.
  • If you choose payment by Electronic Fund Transfer (EFT) and at the time of your Buyback your vehicle is subject to a mileage adjustment, an EFT in the revised amount will still be submitted within 3 banking days. A mileage adjustment will not affect the timing of an EFT payment.
  • If you choose payment by check and at the time of your Buyback your vehicle is subject to a positive mileage adjustment (in other words, your vehicle mileage at the time of your Buyback transaction is below the mileage range that you entered into the Online Claims Portal), you will receive a check at your Buyback transaction and an additional check for the amount of the mileage adjustment will be mailed to you within 3 banking days of the closing transaction.
  • If you choose payment by check and at the time of your Buyback your vehicle is subject to a negative mileage adjustment (in other words, your vehicle mileage at the time of your Buyback transaction is above the mileage range that you entered into the Online Claims Portal), you may choose to complete your appointment and a check for the correct amount will be mailed to you within 3 banking days of the closing transaction.  You may also choose to reschedule your appointment, which you may do via the Online Claims Portal or by calling 1-844-98-CLAIM.
  • If you chose an Early Lease Termination, a check will be available at your closing transaction and an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your closing transaction. If your vehicle is subject to a negative mileage adjustment pursuant to the lease contract, a check will not be provided immediately and instead Volkswagen will mail a new check within 3 banking days of the closing transaction.
  • If you chose an Approved Emissions Modification, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your closing transaction.
  • If you are an Eligible Seller or former lessee, once you return a signed offer letter package, including a release signed in the presence of a Notary Public, and Volkswagen reviews the offer letter package for completeness, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 days.

I have an outstanding loan on my vehicle. When will my lender receive payment?

Volkswagen will send payment to your lender within 5 business days of your completed closing appointment.  Please remember that different lenders have different procedures in place for processing loan payoffs, which will take a varying amount of time.  We suggest that you continue to pay your loan payments even after your closing appointment until you receive confirmation from your lender that your loan has been paid off.  Your lender should send you a refund for any over-payment it receives as a result of you continuing to make your loan payments.

I have fully paid off my loan since receiving my offer letter. What do I do?

If you have fully paid off your loan and no longer have a lien on your vehicle, we may be able to adjust your offer amount in advance of your closing appointment. In order for us to do so, you must contact us at 1-844-98-CLAIM no later than 21 days in advance of your closing appointment. If you are not able to contact us this far in advance, you have the option of postponing your closing appointment until your offer amount has been adjusted and you have received your title (which you will need to provide at the time of your closing appointment) from your lender. Proceeding with your closing appointment without alerting us that you paid off your loan will delay your receipt of the portion of your payment that would have gone to your lender.

I selected Electronic Fund Transfer as my payment method. What happens next?

JPMorgan Chase QuickPay is providing the EFT service for settlement payments to individual consumers.  If you are an Eligible Owner or Eligible Lessee, Volkswagen will submit a request to JPMorgan Chase to initiate an Electronic Fund Transfer within 3 banking days of completion of your closing transaction, or if you are an Eligible Seller or former lessee, within 3 banking days of Volkswagen’s determination that your returned offer package is complete.  After VW submits the request to JPMorgan Chase for an Electronic Fund Transfer, you will receive an email from JPMorgan Chase QuickPay asking you to enter your account information and certain additional information required for the payment to be transferred to you.  The additional information required will be the same as the information you entered into the Online Claims Portal.  If you are unsure what you entered, please check the “Claim Preferences” section of your Online Claims Portal account, which can be found by clicking “Account” in the upper righthand corner and then clicking “Claim Preferences.”

If you have completed your closing appointment and have not received an email from JPMorgan Chase within 3 banking days of your closing appointment, please try the below troubleshooting steps.  If these steps do not resolve the issue, please call 1-844-98-CLAIM.

  • Check your inbox for an email from JPMorgan Chase with the email address [email protected] and the subject line “VOLKSWAGEN of AMERICA has sent you a payment”. The EFT email is not from Volkswagen.
  • Check your Spam folder as the EFT emails are sometimes blocked by firewalls or spam filters.

If you filed a claim on behalf of a business or company, please see the next question for the business EFT process.

What is the process for being paid by EFT if I filed my claim on behalf of a business or company?

The JPMorgan Chase Quickpay product that is being used for individual consumer EFT payments is not available for EFT payments to businesses. If your claim is on behalf of a business, you will not receive a link from Chase to process your EFT payment.  Instead, Volkswagen will send you an email requesting that you provide your banking information to Volkswagen in order to process your EFT payment. The email will include instructions on how and where to submit your banking information, which will involve faxing a Business EFT Form and a copy of a voided check to Volkswagen at the number provided on the form. If your company cannot provide a voided check, you will be asked to provide a letter on company letterhead that provides the company’s bank’s name and address along with the routing and bank account number.  Once you have completed your closing and Volkswagen has received and processed your banking information, Volkswagen will trigger your EFT payment.

What are acceptable forms of the Government issued ID required to be submitted as part of my claim?

Acceptable forms of Government issued ID include a driver’s license with a photo, a state or province ID card, a passport or passport card, or dependent card with a photo.  Please do not submit a military ID or other Government Agency IDs as your Government issued ID because federal regulations prohibit photocopying these types of IDs.  Military IDs and Government Agency IDs will not be accepted.

The affected vehicle is owned or leased by a business or company. Can I file a claim?

Yes.  The Online Claims Portal will ask whether you are filing a claim on behalf of a business or company and you should select “Yes.”  When you upload your documents, you will be asked to submit proof that you have the authority to act on behalf of the business or company, such as the Articles of Incorporation or Partnership agreement listing you as someone who is authorized to act on behalf of the business or company.  If you are not authorized to act on behalf of the company, you must submit (1) a Power of Attorney signed by an individual who is authorized to act on behalf of the company delegating you authority to complete the claims process on the company’s behalf; (2) a Government-Issued photo ID of the individual who is authorized to act on behalf of the company; and (3) a document showing that the individual who delegated authority to you is authorized to act on behalf of the company.

There are two Power of Attorney forms on the website. What are they for?

The first type of Power of Attorney is a form that you may use to delegate authority to another person to file a claim on your behalf and attend the closing on your behalf.  If you are the registered owner or leaseholder and you may not be able to attend the closing appointment, you must submit a Power of Attorney at the same time you submit the other documentation needed to verify your eligibility.  Please note that you closing appointment will be cancelled if you have not submitted a Power of Attorney as part of your claim and someone other else shows up to transact your closing appointment, even if they bring a Power of Attorney with them to the appointment.

If you are able to attend the closing appointment but there is another titleholder or leaseholder who cannot be present at the closing appointment, the individual attending the closing will need to bring a notarized Power of Attorney demonstrating that the Titleholder(s) or Leaseholder(s) have granted you authority to transact the closing appointment.  Not every claimant will have a need for this Power of Attorney.

The second type of Power of Attorney is a Limited Power of Attorney for Buyback closing appointments. At your closing appointment, you will be asked to sign this form to allow Volkswagen to transfer title of your vehicle from you to Volkswagen.  The Settlement Specialist will provide this form at your closing appointment.  Please note that you cannot use this form to authorize another person to transact your buyback on your behalf.

I received my offer letter and want to accept the offer. What do I do?

To accept the offer in your offer letter, you must sign your offer letter and sign the release in the presence of a Notary Public.  If you live in one of the following states, you will need to download an additional form for the Notary Public to sign when they notarize the release:  California, Florida, Georgia, Hawaii, Massachusetts, Missouri, Rhode Island and Texas. Please click here to download the required form.

After the documents have been signed and notarized, you must then return both documents by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321.  Please note that the offer letter upload page will not allow you to upload multiple documents. If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.

I have accepted my offer. What happens next?

After you accept your offer and return the signed and notarized offer packet, Volkswagen will review your offer packet to confirm that it contains the required signature(s) and notarization.  Volkswagen will then notify you if your offer packet is complete or if there are any deficiencies that need to be addressed.

After Volkswagen notifies you that your offer packet is complete, if you are a current owner or current lessee, you will be able to schedule your appointment for a Buyback, Lease Termination or Approved Emissions Modification via the Online Claims Portal or by calling 1-844-98-CLAIM.  If you are a former owner or former lessee, you will be able to select your preferred method for receiving payment via the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form, and Volkswagen will send your payment to you.

I have driven my car since I’ve uploaded my documents and received my offer letter. Does my payment amount change?

It may.  If you are an Eligible Owner, your vehicle mileage will be recorded at the time of your Buyback or Approved Emissions modification appointment.  Under the terms of the Settlement, you are allotted 12,500 miles per year (prorated to 1,042 miles per month).  If your mileage at the time of your closing appointment is below the range that you entered into the Online Claims Portal initially, then your payment amount may be higher than the amount in your offer letter.  If your mileage at the time of your closing appointment is above the range that you entered into the Online Claims Portal initially, then your payment amount may be lower than the amount in your offer letter.

If you are an Eligible Lessee and you have selected the Lease Termination option, you will not be charged an early termination fee, but you will still be responsible for other fees under the terms of your lease agreement, which could include excess mileage charges.

Your offer letter contains the estimated mileage at the time of your closing appointment that you entered.  You will be able to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form before scheduling an appointment.

I want to update the vehicle mileage information on my claim. What do I do?

After you accept your offer, you may update your mileage during the appointment scheduling process.  You will be prompted to update your mileage in the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form.  The Settlement Specialist will also update your mileage at your closing appointment and your payment will be adjusted accordingly.

I want to change my preferred dealer. What do I do?

You may change your preferred dealer during the appointment scheduling process using the Online Claims Portal or by listing a different dealer on the form included in your offer packet if you submitted a Paper Claims Form.

There are two names on my vehicle title – mine and someone else’s. Do we both need to be at the Buyback appointment?

Yes, all Titleholders will need to be at the Buyback appointment to complete the buyback transaction.  If each Titleholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the absent Titleholder(s) have granted you authority to transact the Buyback.  A copy of a Power of Attorney Form can be found hereThis is not necessary if the additional listed Titleholder is your lender.

If you selected an Approved Emissions Modification, it is not necessary for all Titleholders to be present at the appointment.

I am an Eligible Owner who selected a Buyback. What do I need to bring to my closing appointment?

If you are an Eligible Owner and you selected a Buyback, you will need to bring several things to your closing appointment, including:

  • Government-Issued Photo ID. If you filed this claim on behalf of another individual, please bring your Photo ID.
  • Government-Issued Photo ID for Each Listed Titleholder. If any name(s) on the title is different than the name(s) of the Registered Owner(s), you will need to bring a legible copy of a Photo ID for each individual whose name appears on the title.  This is not necessary if the additional listed Titleholder is your lender.
  • Notarized Power of Attorney for Titleholder(s), if applicable. If each T
    itleholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the Titleholder(s) have granted you authority to transact the Buyback.  A copy of a Power of Attorney Form can be found hereThis is not necessary if the additional listed Titleholder is your lender.
  • 2.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 2.0-liter engine power in order to complete the Buyback.
  • Transferable Title, if applicable. You must bring your paper title to the closing, unless you never received a copy of the title because you have a loan on your vehicle and the title was only sent to your lender.  Electronic titles will not be accepted.  Please be sure to check the back of your title to ensure that there is space for you to sign over title to Volkswagen.  If there is not a blank space for the Buyback transaction, you will need to obtain a new title from your DMV or similar government agency.
  • If you have any liens on your Title, other than a vehicle financing loan, you must pay off all liens before you can transfer your Title to Volkswagen.  If there is a lien showing on your Title at the time of your Buyback transaction, Volkswagen will require proof that the lien has been satisfied before your Buyback can occur.
  • Certified Check, if applicable. If your offer letter indicated that you owe money to Volkswagen to proceed with your Buyback, you are required to bring a certified check made out to Volkswagen Group of America, Inc.  Personal checks will not be accepted.
  • All Keys and Key FOBs.

Please click here for a printable checklist of documents and items that you will need to bring to your Buyback appointment.

I am an Eligible Lessee who selected an Early Lease Termination. What do I need to bring to my closing appointment?

If you are an Eligible Lessee and you selected an Early Lease Termination, you will need to bring several things to your closing appointment, including:

  • Government-Issued Photo ID. If you filed this claim on behalf of another individual, please bring your Photo ID.
  • Government-Issued Photo ID for Leaseholder(s), if applicable. If each Leaseholder cannot be present at the closing appointment, you will need to bring a notarized Power of Attorney demonstrating that the Leaseholder(s) have granted you authority to transact the Early Lease Termination.  A copy of a Power of Attorney Form can be found here.
  • 2.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 2.0-liter engine power in order to complete the Early Lease Termination.
  • All Keys and Key FOBs.

Please click here for a printable checklist of documents and items that you will need to bring to your Early Lease Termination appointment.

I am an Eligible Owner or Lessee who selected an Approved Emissions Modification. What do I need to bring to my service appointment?

If you are an Eligible Owner or Eligible Lessee and you selected an Approved Emissions Modification, you will need to bring the below information to your service appointment:

  • 2.0-Liter TDI Vehicle whose VIN Matches the VIN Associated with Your Claim. Remember that the vehicle must be driven under its own 2.0-liter engine power in order to complete the Approved Emissions Modification.

What should I expect at my Buyback or Early Lease Termination Appointment?

Your closing appointment for a Buyback or Early Lease Termination should be straightforward.  When you arrive at the dealer, please ask for the Settlement Specialist.  The Settlement Specialist is an individual employed by Volkswagen whose sole responsibility is to transact closing transactions.  The Settlement Specialist will verify the required Government-Issued Photo IDs, verify the vehicle VIN, and document the vehicle mileage and condition at the time of vehicle surrender.  The Settlement Specialist will also collect any required documentation from you, such as a Title or a Power of Attorney, if applicable.  If you are completing a Buyback transaction, the Settlement Specialist will provide you with an Odometer Statement and Limited Power of Attorney and you will be asked to review and sign those documents.  After all documentation has been reviewed and verified, the Settlement Specialist will provide you with a check or trigger your payment via check or Electronic Fund Transfer, depending on the payment method you selected and your vehicle mileage at the time of the closing appointment.  Please click here for more information on the timing of payments.

What should I expect at my Approved Emissions Modification Appointment?

Your appointment for an approved emissions modification will be like other vehicle service appointments.  When you arrive at the dealer, please let them know that you are there for an Approved Emissions Modification and they will help you to complete the Approved Emissions Modification process.  Once the approved emissions modification has been completed on your vehicle, the dealer will alert Volkswagen that the modification has been completed and Volkswagen will trigger payment to you in the method that you selected.

If the Approved Emissions Modification is scheduled to take longer than 3 hours or is not complete within 3 hours of the scheduled start of the appointment, the dealer will provide you with a loaner vehicle free of charge.

I don’t think that Volkswagen’s ineligibility determination or offer amount calculation is accurate. Can I appeal this decision?

Yes.  If you believe you are eligible to receive benefits under the Settlement Program or that your offer amount is incorrect, you may appeal the ineligibility determination or offer amount calculation to the Court-appointed Claims Review Committee.  The Claims Review Committee is composed of one representative from Volkswagen, one representative from Settlement Class Counsel and a Court-appointed neutral who will be called upon to resolve disagreements between the Claims Committee’s other members, should they arise.  To submit an appeal to the Claims Review Committee, you must send a written request to appeal to the Claims Review Committee, P.O. Box 214500, Auburn Hills, MI 48321 or [email protected].

Your request must include the following information:

  • Claimant’s name, address, telephone number, VIN of the affected vehicle and Claim Reference Number.
  • A brief statement explaining why you believe the ineligibility determination or offer amount calculation was in error.

After your claim is received and reviewed by the Claims Review Committee, you will receive a final determination as to your eligibility status.

More Information

I have additional questions. Where can I go to learn more?

If you have additional questions about the Settlements, you may read any of the Court Documents posted on this website, including the Long Form Notice.

The Long Form Notice has also been mailed to individuals who may be eligible to receive benefits under the Settlements.

You may also visit the Federal Trade Commission (“FTC”) and Court websites or call Volkswagen at 1-844-98-CLAIM.

 Claims Process

Step 1

Claim Submission: Claimant submits claim and supporting documentation through the Online Claims Portal or using the Paper Claims form.

Step 2

Document Review: Volkswagen reviews information and documentation submitted by claimant to determine whether all required information and documentation have been received.

Step 3

Eligibility Review and Offer Letter Creation: Volkswagen confirms claimant is eligible for the Settlement Program, verifies loan payoff information (if applicable) and generates an offer letter for the claimant. Before the offer letter is sent to the claimant, the Court-appointed Claims Supervisor verifies eligibility and confirms that the offer amounts are accurate. Once confirmed, final offer letter is sent to the claimant.

Step 4

Acceptance of Offer Letter: Upon receipt of offer package, claimant reviews offer. If claimant decides to accept the offer, they sign the offer letter and sign the release in the presence of a Notary Public. Claimant then sends both of these documents back to Volkswagen using the Online Claims Portal, mail or fax. Upon receipt, Volkswagen reviews the offer packet for completion.

Step 5

Closing Appointment, if necessary: After Volkswagen confirms the claimant’s signed and notarized offer letter is complete, the claimant schedules an appointment for a Buyback, Early Lease Termination or Approved Emissions Modification. Former Owners and Former Lessees do not need to schedule a closing appointment.

Step 6

Payment: Current owners or lessees will receive payment at or shortly after the closing appointment, depending on the payment method selected and whether a negative mileage adjustment is required. Payments to Former Owners and Former Lessees will be sent within three business days after Volkswagen has confirmed that the signed and notarized offer letter is complete and the Former Owner or Lessee has selected a payment method. For more information on the timing of your payment, please click here.