• Your payment is contingent upon completion of your closing transaction for a Buyback, Trade-In, Lease Termination, Approved Emissions Modification, or Emissions Compliant Repair.  Once you have completed your closing transaction, the timing of your payment depends on the remedy you chose, whether there was a mileage adjustment at the closing transaction, and the payment method you selected.
  • If you chose a Buyback or Trade-In, you may choose to receive a check at your closing transaction or request an Electronic Fund Transfer (EFT) to be submitted within 3 banking days of your closing transaction.
  • If you choose payment by Electronic Fund Transfer (EFT) and at the time of your Buyback or Trade-In your vehicle is subject to a mileage adjustment, an EFT in the revised amount will still be submitted within 3 banking days. A mileage adjustment will not affect the timing of an EFT payment.
  • If you choose payment by check and at the time of your Buyback or Trade-In your vehicle is subject to a positive mileage adjustment (in other words, your adjusted vehicle mileage at the time of your Buyback transaction is below the mileage range that you entered into the Online Claims Portal), you will receive a check at your Buyback or Trade-In transaction and an additional check for the amount of the mileage adjustment will be mailed to you within 3 banking days of the closing transaction.
  • If you choose payment by check and at the time of your Buyback or Trade-In your vehicle is subject to a negative mileage adjustment (in other words, your adjusted vehicle mileage at the time of your Buyback transaction is above the mileage range that you entered into the Online Claims Portal), you may choose to complete your appointment and a check for the correct amount will be mailed to you within 3 banking days of the closing transaction.  You may also choose to reschedule your appointment, which you may do via the Online Claims Portal or by calling 1-844-98-CLAIM.
  • If you chose an Early Lease Termination, you may choose to receive a check at your closing transaction or request an Electronic Fund Transfer (EFT) to be submitted within 3 banking days of your closing transaction. If your vehicle is subject to a negative mileage adjustment pursuant to the lease contract, a check will not be provided immediately and instead Volkswagen will mail a new check within 3 banking days of the closing transaction.
  • If you chose an Approved Emissions Modification, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your appointment.
  • If you chose an Emissions Compliant Repair, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 banking days of your Participation Payment appointment or Emissions Compliant Repair appointment.
  • If you are a Former Owner or Former Lessee, once you return a signed offer letter package, including a release signed in the presence of a Notary Public, and Volkswagen reviews the offer letter package for completeness, a check will be mailed to you or an Electronic Fund Transfer (EFT) will be submitted within 3 days.