If your documents are reviewed and approved by Volkswagen and the Claims Supervisor, the next step is for an offer letter to be generated and provided to you.  You must then sign the offer letter, have it notarized and return it to Volkswagen via the Online Claims Portal, mail or fax.

  • For Generation 1 vehicles: We strongly encourage you to submit a signed and notarized offer letter to Volkswagen for review no later than September 1, 2019.  If you submit your signed offer letter after September 1, 2019, there is a significant risk that your offer letter will not be reviewed and approved in time for you to schedule and complete a Buyback, Trade-In, Early Lease Termination, or Approved Emissions Modification prior to the end of the Settlement Program on September 30, 2019.  If that happens, you will not receive benefits under the Settlement Program.
  • For Generation 2 vehicles: We strongly encourage you to submit a signed and notarized offer letter to Volkswagen for review no later than April 1, 2020.  If you submit your signed offer letter after April 1, 2020, there is a significant risk that your offer letter will not be reviewed and approved in time for you to schedule and complete an Emissions Compliant Repair prior to the end of the Settlement Program on April 30, 2020.  If that happens, you will not receive benefits under the Settlement Program.