Your appointment for an Approved Emissions Modification or Emissions Compliant Repair will be like other vehicle service appointments.  When you arrive at the dealer, please let them know that you are there for an Approved Emissions Modification or Emissions Compliant Repair and they will help you to complete the process.  Once the Approved Emissions Modification or Emissions Compliant Repair has been completed on your vehicle, the dealer will alert Volkswagen that the modification has been completed and Volkswagen will trigger payment to you in the method that you selected.

While your vehicle is receiving its Approved Emissions Modification or Emissions Compliant Repair, the dealer will provide you with a loaner vehicle free of charge.