If you are eligible for a refund, you will receive an amount equal to the pro-rated, non-refundable portion of your extended vehicle warranty and/or service contract.  If the extended vehicle warranty and/or service contract is refundable, you must obtain that refund from the warranty/contract provider.  Volkswagen will only compensate you for the non-refundable portion of the contract.  If there is a non-refundable portion of the contract, Volkswagen will calculate the value remaining on the contract—based upon mileage, duration, or service events, as specified within your contract—and issue payment for that amount.