JPMorgan Chase QuickPay is providing the EFT service for settlement payments to individual consumers.  If you are an Eligible Owner or Eligible Lessee, Volkswagen will submit a request to JPMorgan Chase to initiate an Electronic Fund Transfer within 3 banking days of completion of your closing transaction, or if you are an Eligible Former Owner or Former Lessee, within 3 banking days of Volkswagen’s determination that your returned offer package is complete.  After VW submits the request to JPMorgan Chase for an Electronic Fund Transfer, you will receive an email from JPMorgan Chase QuickPay asking you to enter your account information and certain additional information required for the payment to be transferred to you.  The additional information required will be the same as the information you entered into the Online Claims Portal.  If you are unsure what you entered, please check the “Claim Preferences” section of your Online Claims Portal account, which can be found by clicking “Account” in the upper right-hand corner and then clicking “Claim Preferences.”

If you have completed your closing appointment and have not received an email from JPMorgan Chase within 3 banking days of your closing appointment, please try the below troubleshooting steps.  If these steps do not resolve the issue, please call 1-844-98-CLAIM.

  • Check your inbox for an email from JPMorgan Chase with the email address [email protected] and the subject line “VOLKSWAGEN of AMERICA has sent you a payment”. The EFT email is not from Volkswagen.
  • Check your Spam folder as the EFT emails are sometimes blocked by firewalls or spam filters.

If you filed a claim on behalf of a business or company, please see the next question for the business EFT process.