To accept your offer letter, you must sign your offer letter and sign the release in the presence of a Notary.  Please note that your offer letter may include certain details about the Buyback closing appointment that are only applicable to vehicles located in the United States.  To learn more about Buyback closing appointments taking place in Canada, please refer to FAQ, “My closing appointment is taking place at a dealer located in Canada.  What do I need to know?

After the documents have been signed and notarized, you must then return the full offer letter package by uploading a copy to the Online Claims Portal, faxing a copy to 248-754-6602 or mailing a copy to VW / Audi/ Porsche Emissions Settlement Claims Processing, P.O. Box 214500, Auburn Hills, MI 48321.  Please note that the offer letter upload page will not allow you to upload multiple documents.  If you choose to upload your offer letter and release, you will need to upload the documents into the Online Claims Portal as a single document.