If you have fully paid off your loan and no longer have a lien on your vehicle, we may be able to adjust your offer amount in advance of your closing appointment. In order for us to do so, you must contact us at 1-844-98-CLAIM no later than 21 days in advance of your closing appointment. If you are not able to contact us this far in advance, you have the option of postponing your closing appointment until your offer amount has been adjusted and you have received your title (which you will need to provide at the time of your closing appointment) from your lender. Proceeding with your closing appointment without alerting us that you paid off your loan will delay your receipt of the portion of your payment that would have gone to your lender.