After you accept your offer and return the signed and notarized offer packet, Volkswagen will review your offer packet to confirm that it contains the required signature(s) and notarization.  Volkswagen will then notify you if your offer packet is complete or if there are any deficiencies that need to be addressed.

After Volkswagen notifies you that your offer packet is complete, if you are a current owner or current lessee, you will be able to schedule your appointment for a Buyback, Trade-In, Lease Termination, Approved Emissions Modification or Emissions Compliant Repair via the Online Claims Portal or by calling 1-844-98-CLAIM.  If you are a former owner or former lessee, you will be able to select your preferred method for receiving payment via the Online Claims Portal or by the form included in your offer packet if you submitted a Paper Claims Form, and Volkswagen will send your payment to you.