Volkswagen will review consumers’ documents within approximately 10 business days of receipt. At the end of this period, Volkswagen will send a notice informing you whether your documents include all of the necessary information to determine your eligibility or, alternatively, whether you need to provide additional documents or information. After Volkswagen has notified you that you have provided all of the necessary information, Volkswagen will determine your eligibility, the Court-Appointed Claims Supervisor will review Volkswagen’s determination and Volkswagen will inform you whether you are eligible and extend you an offer, if applicable, within approximately 10 business days.
If the payoff amount reflected in your offer letter is incorrect, please contact us at 1-844-98-CLAIM. Please do not sign and return an offer letter with an incorrect payoff amount as this will delay the processing time for your payment.