• Document Review. From the date you submit all of the requested documentation, Volkswagen will review your documents within 10 business days and determine whether all required documents have been received.  Volkswagen will then notify you either that your documents are complete or that there is a deficiency in your documents.
  • Eligibility Review & Offer Letter Creation. After you receive notification that your document package is complete, Volkswagen will determine your eligibility, confirm your loan payoff amount, if applicable, and create an offer letter for eligible claimants.  In addition, the independent Claims Supervisor will re-review your documents to determine whether there are any deficiencies, confirm your eligibility and review your offer letter to ensure that payment amounts are accurate.  The processing time for this step pursuant to the court approved Settlement Agreement is 10 business days, however due to response times from lenders, you may experience some additional delays before receiving an offer from Volkswagen.
  • Acceptance of Offer Letter. Upon receipt of an offer letter, you will need to review it.  If you decide to accept it, you must sign and have it notarized and then return it to Volkswagen.  Upon receipt of a signed offer letter, Volkswagen will need to review it to confirm it is complete.  This typically takes approximately 5 business days to complete.
  • Closing Appointment, if necessary. If your offer letter is deemed complete, you will then be able to schedule your Buyback, Early Lease Termination, Emissions Compliant Repair or Approved Emissions Modification appointment, as applicable.
  • Payment. Upon completion of your closing appointment, you will receive payment. If you are a Former Lessee or Former Owner and do not need to schedule an appointment, payment will be triggered upon completion of Volkswagen’s review of your signed offer letter.