In the “Understand Your Options” Steps in the Online Claims Portal you can adjust a tentative return date so that you can understand how different return dates and vehicle mileage will impact the amount of the payment that you will receive from Volkswagen. This is not the actual return date.
Now that the Court has granted final approval of the Settlements, the claims process has begun. Volkswagen is reviewing the documents and information submitted by consumers to determine eligibility to participate in the Settlements. If a consumer is deemed eligible, Volkswagen will send a final offer packet to the consumer. The consumer must accept the offer by signing the offer letter, signing the release in the presence of a Notary Public, and returning the complete packet to Volkswagen. After Volkswagen has received a complete offer packet, the consumer will be able to schedule an appointment for their selected remedy. Generation One Eligible Owners will be able to schedule Buyback or Trade-In appointments within 60 days of acceptance of an offer. Generation One Eligible Lessees will be able to schedule Lease Termination appointments within 45 days of acceptance of an offer. If an emissions modification is approved, Generation One Eligible Owners and Eligible Lessees will be able to schedule Approved Emissions Modification appointments within 60 days of acceptance of an offer. Generation Two Eligible Owners and Eligible Lessees may schedule appointments for an Emissions Compliant Repair now. Generation Two Eligible Owners and Eligible Lessees will be able to schedule Repair Participation Payment appointments within 30 days of submitting an acceptance form and individual release to Volkswagen.